[Remote] Remote Front-End Specialist, Specialty

Note: The job is a remote job and is open to candidates in USA. Walgreens is a well-established company serving millions of customers daily across its extensive network of stores. They are seeking a Remote Front-End Specialist to handle data entry, clerical duties, and assist in Back End operations as needed. Responsibilities • Specialist Front End is a non-registered and/or non-licensed position. • Performs tasks but not limited to: image indexing, data entry/review and clerical duties, AE report filing. • May be responsible for stocking non-pharmaceutical products where allowed by pharmacy regulations. • May assist with department training and new hire support. • Other responsibilities as judgement or necessity dictate. Skills • 1 year of work experience in a healthcare, specialty pharmacy, PBM and/or call center setting • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction • Basic knowledge of and skills using MS Windows, MS Office Suite and/or similar operating/software programs • Good verbal and written communication and interpersonal skills with the ability to communicate in a diplomatic and confidential manner • Must have an active pharmacy technician license or certification as required by state Board of Pharmacy • Experience in call center or customer service work environment • Experience in escalation/resolution with successfully applying de-escalation techniques Education Requirements • High School diploma from an accredited school or equivalent GED Company Overview • Walgreens is a pharmacy, health, and wellness service center that offers trained infusion nurses and pharmacists to treat patients. It is a sub-organization of Walgreens Boots Alliance. It was founded in 1901, and is headquartered in Deerfield, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.walgreens.com. Apply tot his job Apply To this Job