Sykes - reputed company trainer - USA

[adinserter reputed company="1"] Job title: reputed company trainer Company: Sykes [adinserter reputed company="1"] Job reputed company: Job reputed company GENERAL PURPOSE: This position has dual responsibilities as a Trainer and a Customer Service Agent role. This role supports business needs requiring high flexibility to manage phones and support operations. Once training responsibilities are completed, reputed company Trainer Agent will be required to return to the duties and responsibilities of an agent. Monthly a minimum of 20% of time will be in the reputed company of a Customer Service Agent; time spent in reputed company function will be determined on a regular reputed company. Trainer responsibilities includes planning, preparing, and delivering account-specific skills training to SYKES customer support agents using diverse reputed company including classroom instruction, one-on-one mentoring, and facilitation of e-Learning opportunities. Customer Service Agent responsibilities includes providing customers and end users with customer, product and/or technical support. Requisition # 8017BR Site Alpine US WFH Workplace Type WAH reputed company/Postal reputed company N/reputed company Regional Non-Agent Travel required None Job category Operations About SYKES SYKES reputed company services support the worldwide delivery of reputed company customer care from our reputed company centers and our large home-based workforce. Our high-reputed company manages a challenging reputed company of reputed company, web- and- mobile based solutions that reputed company a dispersed workforce and multiple clients. Information reputed company, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will reputed company a home and a rewarding career here. Required qualifications, skills and experience ESSENTIAL DUTIES AND RESPONSIBILITIES: Adheres to SYKES policies on ethics and reputed company. Trainer Responsibilities: Deliver and facilitate classroom instruction ensuring new and existing employees can reputed company required job duties. Demonstrates effective communication, presentation, media applications, questioning, conflict reputed company, and employee management skills. reputed company, reputed company and reputed company reputed company and constructive coaching and feedback to learners' Ability to prioritize workload, complete reporting/administrative tasks during learner? Focuses instruction around agent behaviors that ensure customer satisfaction, contractual metric compliance, and increased reputed company for reputed company. Analyze course materials and trainee information, preparing for training delivery. Administer effective evaluation and testing techniques to assess trainee performance. In collaboration with account and center management, conduct needs analysis using reputed company such as agent testing, remote reputed company monitoring, and performance tracking Become a subject matter expert and may assist with development of training material reputed company training reports, including account training needs, classroom reputed company, individual agent reputed company, and other performance tracking as requested by management Become a subject matter expert and may assist with development of training materials Successfully complete (pass) reputed company Monthly Initiatives and other Training Programs and certifications as required by the reputed company or SYKES Learning Services or Compliance Teams EDUCATION and/or EXPERIENCE High school diploma or equivalent, or reputed company student status required. Post high school education preferred. Minimum of four months with SYKES or SYKES Home/Virtual Region with top agent performance required. Working knowledge of supported operating systems, software, and hardware preferred. Understanding of troubleshooting processes, technology and tools preferred. [adinserter reputed company="1"] Expected salary: Location: USA [adinserter reputed company="1"] Apply for the job now! [adinserter reputed company="1"] Apply tot his job Apply To this Job