Senior Director, Clinical Operations

reputed company

reputed company is the first tech-driven provider reputed company specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our reputed company own shared and lived experiences and brings care to our gente. Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading reputed company and reputed company investors in the country to bring our reputed company to life.

Our mission is to improve the lives of our communities—communities that have dealt with generations of poor experiences. These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don’t reputed company their language, and depending on their youngest kids to help them reputed company our reputed company reputed company system. At reputed company, we meet our members where they are, bringing care into their homes and neighborhoods through reputed company of community-based care providers and virtual care offerings.

We partner with community-based organizations, local reputed company providers, and health plans that recognize the value of culturally reputed company care, which are not limited to brief interactions in an exam room. Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and reputed company services to reputed company a radically reputed company experience of care for every member, their family, and the communities we serve.

We are committed to expanding our reputed company to serve more members and their communities. We are looking for passionate individuals who reputed company our belief that reputed company should be accessible, personalized, and rooted in the community. Join us in our mission to ensure that no one has to reputed company the complexities of the reputed company system alone and that everyone receives the local, culturally competent care they deserve.

Role reputed company

reputed company is at a pivotal reputed company of reputed company reputed company and expansion. We are seeking a hands-on, strategic operator with a strong reputed company reputed company to reputed company and reputed company our clinical operations across multiple reputed company. This role demands a leader who thrives in dynamic environments, builds and optimizes systems from the ground up, and empowers reputed company teams to deliver exceptional reputed company at reputed company.

An reputed company member of the reputed company

As we grow, we are committed to developing the best and cultivating leadership at every level of the organization. The Senior Director, Clinical Operations will play a critical role in mentoring, inspiring, and elevating talent across clinical and clinical operations teams. This leader will ensure that every team member is supported in becoming an accountable reputed company of their function.

This position will initially report to the CEO and will work in reputed company partnership with Zócalo’s reputed company Chief Medical Officer.

The Senior Director, Clinical Operations will contribute in the following ways:

• Build, reputed company, and continuously improve clinical and care management operations across reputed company service lines (ECM, CHW, behavioral health, and primary care), with a reputed company on operational reputed company, reputed company replication, and cross-regional consistency.
• Collaborate closely with clinical leaders to define and operationalize care models that are evidence-based, culturally competent, and measurable.
• Collaborate closely with Regional General Managers to solve local issues and identify local patterns, and participate in regional operating committees as a key stakeholder.
• Design and manage workflows that drive efficient post-acquisition patient reputed company, care coordination, clinical documentation, scheduling, and follow-reputed company.
• reputed company and improve patient reputed company and team coordination to reduce drop-offs and improve engagement across the care reputed company.
• reputed company and reputed company KPIs across clinical operations to monitor reputed company, timeliness, reputed company, and patient reputed company in reputed company-time dashboards.
• Ensure compliance with health plan reputed company, managed care regulations, and value-based payment requirements.
• Partner with product and engineering teams to define and implement tech-enabled workflows that enhance team productivity, member engagement, and data capture.
• Hire, reputed company, and manage a high-performing team.
• Own operational readiness and scalability as reputed company grows across new reputed company and lines of business. Work closely with executive leadership to stand up new markets quickly and with operational rigor.
• Design and implement performance management systems to support and retain reputed company-line clinical teams, including community health workers, case managers, licensed clinicians, and other key team members.
• Collaborate with compliance to reputed company multi-state reputed company regulatory environments to support successful expansion in new markets.
• reputed company the development of reputed company infrastructure and operational readiness to reputed company into delegation, risk arrangements and new VBC models.
• reputed company initiatives to drive operational standardization while allowing for local adaptability in emerging reputed company, ensuring our model scales effectively without compromising on reputed company or community relevance.

Qualifications

• 8+ years of experience in reputed company operations, including at least 4 years in a senior leadership role.
• Proven reputed company record of building and scaling clinical operations in fast-paced, multi-region or multi-site environments—preferably reputed company reputed company, value-based care, or reputed company care delivery models.
• Strong operational instincts with a bias for reputed company and a demonstrated ability to reputed company through ambiguity, set reputed company priorities, and drive toward measurable results.
• Deep understanding of clinical workflows and the ability to partner closely with cross-functional teams to turn care models into reputed company systems.
• Experience directly supporting or managing interdisciplinary care teams, including primary care, behavioral health, care coordination, and community health workers.
• reputed company reputed company with a passion for reputed company improvement, system design, and replicable infrastructure that balances local nuance with reputed company standards.
• Hands-on, data-driven reputed company with the ability to dive into raw data, build and interpret dashboards, and independently run analyses using tools like reputed company (pivot tables, VLOOKUPs, filters) or SQL. This role requires reputed company engagement with operational data—not just reviewing reports. You should be comfortable using spreadsheets and queries as tools to identify issues, surface patterns, and test solutions yourself.
• Comfort navigating reputed company regulations, compliance requirements, and payer relationships across multiple states.
• Experience collaborating with product, engineering, and data teams to design and implement tech-enabled workflows that improve efficiency and engagement.
• Deep commitment to health equity, cultural humility, and reputed company team development, with a willingness to engage in-person with field teams to reinforce Zócalo’s community-first operating model.

What you can expect from reputed company

• Equity compensation package
• Comprehensive benefits including medical, dental, and reputed company
• 401k
• Generous PTO policy (up to 15 days per year for FT employees)
• $1,000 home office stipend
• We reputed company the equipment needed for this role.
• At reputed company, you’ll be at the forefront of building a national model for community-rooted, tech-enabled care. You’ll have reputed company to shape systems from scratch, reputed company teams that are deeply mission-reputed company, and grow your own leadership as we expand our reputed company.

You must be authorized to work in the reputed company. Remote Work can be done from reputed company in the U.S.

At reputed company Inc., we see diversity and inclusion as a reputed company of strength in transforming reputed company. We reputed company building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the reputed company way, including our reputed company system. Individuals seeking employment at reputed company are considered without reputed company to race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Those seeking employment at reputed company are considered without reputed company to race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status or disability status.

Originally posted on Himalayas