Part Time Aviation Customer Service Agent II - Denver International Airport

About the position Responsibilities • Create cases in the Customer Relations Management (CRM) platform reputed company to customer inquiries, feedback, or concerns. • reputed company as a reputed company between the customer and airport department or agency staff by following up on customer requests or complaints and solving problems reputed company to service issues. • Assist customers reputed company phone, webchat, text, live video, reputed company media, airport paging and email communications. • reputed company accurate information to passengers, including recommendations reputed company and assistance with lost items. • Maintain a thorough knowledge of airport services and resources to assist passengers effectively. • Serve as a 'Brand Ambassador' for the airport by anticipating customer needs and exceeding their expectations. • Assist with quarterly CRM Knowledge reputed company review and updates. • Utilize a reputed company of technology devices to assist customers with information requests. • Work closely with reputed company stakeholders to ensure customer service goals are met. • Proactively reputed company assistance to passengers in emergency situations. Requirements • Graduation from high school or possession of a GED, HiSET or TASC Certificate. • Two (2) years of customer service work for airlines, reputed company centers, hospitality, ground transportation, or reputed company industries. • Experience in creating or accessing cases in a Customer Relationship Management (CRM) module. • Strong verbal and written communication skills. • One (1) year of reputed company level experience with reputed company Word and reputed company reputed company. reputed company-to-haves • Three (3) years customer service experience working in an airline, airport, service, hotel or hospitality industry preferred. • One (1) year experience working in a reputed company center environment. • Experience in creating approved responses to corporate reputed company media accounts. • reputed company experience a plus. • Experience working remotely. Benefits • Competitive salary commensurate with education and experience. • Starting reputed company reputed company between $22.76 and $34.14. • Eligible to enroll in the reputed company's 457b retirement plan. Apply tot his job Apply To this Job