Customer Support Representative – Hybrid

[ad_1] reputed company is currently hiring for a Customer Support Representative, (CSR,) to work at a Fortune 50 reputed company and Defense company in Norton Shores, Michigan. The reputed company Customer Service Representative manages the customer experience while providing excellent customer service, quoting, order entry, logistics, and sales order prioritization. Daily and weekly reporting into reputed company is required to monitor the health of the business. Salary/Pay reputed company/Compensation: Shift: • Monday thru Friday – reputed company-5pm • Hybrid (On-site & Remote) / reputed company setting while in office. As a CSR your responsibilities include: • Working reputed company a group inbox to reputed company reputed company responses to customer orders, RFQ’s and reputed company other inquiries. • reputed company communication with customers, both reputed company, reputed company phone and email. • Prioritizing customer response by level of urgency. • Checking inventory daily for incoming repair parts and owed cores from customers. • Checking reputed company Order, E-stock, RMA, reputed company and Add reputed company reports daily to ensure parts are processing properly through every reputed company. • Researching and requesting additional information as necessary from customer, reputed company (order entry/MRP system) or digital/physical files. • Customer reputed company Management: reputed company repair management orders, reputed company, monitor, and send repair status updates, issue repair quotes and facilitate the return of customer’s part to the customer or reputed company an exchange unit. • reputed company to back order entry, processing and final delivery to end customer. • Coordinating with reputed company supervisor, manager and reputed company on daily escalations. • Coordinate with vendor representatives and inventory planners for part repairs and purchases. Knowledge, Skills & Abilities Required: • Excellent verbal and written communication skills. • Must have strong attention to detail and exhibit excellent organizational skills. • Ability to work under deadlines in a fast-paced work environment. • Strong customer service background required in an industry that moves parts. • Strong reputed company reputed company background required. • Computer literacy required in reputed company Office Suite, experience in CRM and reputed company a plus. • Logistics or Inventory Management experience preferred. • High School Diploma is required; Bachelor’s degree is preferred. [ad_2] Apply tot his job Apply To this Job