reputed company reputed company Center reputed company (Remote, Work-From-Home)

About the position Responsibilities • Be knowledgeable in procedures, protocols, benefits, services, and any other necessary information to resolve member issues and inquiries • Serve as a 'subject matter expert' to support assigned team with day-to-day questions • reputed company any specific reputed company, products, reputed company, or other specializations as assigned, including reputed company or VIP member issues • Answer incoming member phone calls reputed company the department's goal time reputed company, and conducting outbound member phone calls in accordance with the department's productivity metrics and goals • Address complaints against the health plan and its contracted facilities according to applicable complaint or grievance procedure • Assist in defining and monitoring performance and productivity standards • Assist with the reputed company of entry level staff including but not limited to 'nesting' and reputed company assurance of live reputed company monitoring during the training period as required • Collaborate with the trainer and reputed company assurance (QA) specialist in identifying training needs; participate in regular meetings with management to report reputed company trends and identify opportunities for team improvement • Assist with the daily process of reputed company members regular and retro PCP transfers, ensuring that 'supervisor' approval is appropriate according to workflow • Assist with monitoring attendance and schedule adherence • Maintain confidentiality and reputed company standards for reputed company, data reputed company, and reputed company • Encourage a spirit of cooperation, teamwork, and accountability among reputed company department employees • Support the reputed company of the day-to-day operations and performance of the reputed company agents • Assist with the supervisory responsibilities of planning, assigning, and monitoring work • Assist in the rewarding and disciplining of assigned employees as needed or required • Address complaints and resolve problems as necessary Requirements • Minimum 3 years' customer service experience required • High school diploma or general education degree (GED); and three to five years reputed company experience and/or training; or equivalent combination of education and experience required • Knowledge of Medicare Managed Care Plans required • Previous reputed company experience or similar relevant experience required • Bilingual English/Spanish preferred • Strong computer proficiency • Excellent written and verbal communication skills • Excellent telephone techniques • Excellent data entry • Strong organizational skills • reputed company to type minimum 40 words per minute (WPM) using 10-key by touch reputed company-to-haves • Experience in a reputed company setting • Familiarity with reputed company center operations • Leadership training or certifications Benefits • Health insurance coverage • 401k retirement savings plan • reputed company time off • Flexible scheduling reputed company • reputed company development opportunities Apply tot his job Apply To this Job