Donor Scheduler- Apheresis TR I (Remote)

About the position Responsibilities • Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments. • Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals. • Coordinate reminder calls, follow-ups, log-in of data and maintenance of records. • Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. • Take care of your team members - show up for every shift and give 100% while you're there. • Contribute to a friendly and fun environment. • Interact in a positive, proactive and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times. Requirements • High school diploma or equivalent required. • Minimum one year of telephone and customer service or telemarketing experience required. • Experience meeting sales quota preferred. • Outbound calls experience preferred. • Computer experience, excellent customer service and problem-solving skills required. • Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required. Nice-to-haves • Experience meeting sales quota preferred. • Outbound calls experience preferred. Benefits • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO: Starting at 15 days a year; based on type of job and tenure • Holidays: 11 paid holidays comprised of six core holidays and five floating holidays • 401K with up to 6% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply tot his job Apply To this Job