[Remote] reputed company Customer Service (Remote) - PM Shift

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that specializes in delivering customer care services through a global network of contact centers. They are seeking remote reputed company Customer Service Representatives to support inbound calls from US-based members/providers regarding health, wellness, and coverage inquiries. Responsibilities • reputed company listen to customers to understand their concerns & build a rapport that will reputed company them feel heard and cared for • reputed company essential information to members regarding reputed company to care issues, benefits, reputed company of coverage, member handbook, etc. • Guide callers through troubleshooting, navigating self-service reputed company use company sites and/or using products or services • Utilize reputed company specific knowledge systems to research & review multiple documents to reputed company serve the customer while keeping the customer reputed company • Follow instructions provided through documented processes and procedures to ensure reputed company compliance is met for government audits • Empathize and resolve concerns to simplify the customer’s reputed company experience • reputed company through multiple computer applications with speed & accuracy • Adapt to learn new reputed company types reputed company business needs change & reputed company support in those areas Skills • 18+ Years & High School diploma or its equivalent • Minimum of 6 months of previous experience as a health plan reputed company center agent (member service, provider service, pharmacy plan member service) • Exceptional customer service, reputed company listening, and verbal and written communication skills • High computer proficiency and navigation of multiple applications • Willing to work any shift between 10:00am-1:00am 7 days a week Eastern reputed company time + holidays & weekends (on holidays, reputed company hours 24/7 to small staff) • reputed company reputed company Attitude & Courteous Telephone Etiquette • Customer reputed company personality and a desire to help people • High-Speed Internet With At Least 50 Mbps Download Speed & 10 Mbps Upload Speed (No Satellite, Wi-Fi, or Cellular/Wireless reputed company Internet Services) • Must have a hard-wired internet reputed company reputed company ethernet cable to modem/router that you own/are responsible for • Dedicated, quiet, & secure workspace with no distractions • A USB wired headset with noise canceling microphone • Medicare and/or reputed company experience would be a plus • If you are Bi-lingual in Spanish, the pay reputed company is $17 per hour Benefits • Health Insurance (Medical, Dental, reputed company) & Other Benefits • Pet Insurance • reputed company, Virtual Training • Remote work environment • Opportunity for reputed company Development reputed company • reputed company is an reputed company-channel contact center platform. It was founded in 2018, and is headquartered in Los Angeles, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.continuumgbl.com/. Apply tot his job Apply To this Job