Data Integrity Representative - Remote Insurance and Escrow Operations Specialist

Join the Team: Remote Data Integrity Representative at SWBC

Are you a detail-oriented and analytical individual with a passion for ensuring data accuracy and quality? Do you have experience in the insurance, mortgage, or banking industry? SWBC, a leading company in the financial services sector, is seeking a talented Remote Data Integrity Representative to join our team. As a key player in our operations, you will be responsible for performing in-line quality control, reviewing, researching, and verifying insurance updates and payments on escrow loans. If you're looking for a challenging and rewarding role that offers career growth opportunities, a competitive salary, and a comprehensive benefits package, then this is the perfect opportunity for you.

About SWBC and Our Industry

SWBC is a renowned company in the financial services industry, specializing in mortgage servicing, escrow management, and insurance solutions. With a strong commitment to customer satisfaction and operational excellence, we strive to deliver high-quality services to our clients. Our company culture values innovation, teamwork, and employee growth, providing a dynamic and supportive work environment. As a Remote Data Integrity Representative, you will be an integral part of our operations team, contributing to the overall quality and efficiency of our services.

Position at a Glance:

• Position: Remote Data Integrity Representative
• Location: Remote (TX)
• Start Date: Immediate openings available
• Compensation: Competitive salary
• Company: SWBC

Key Responsibilities:

As a Remote Data Integrity Representative, you will play a critical role in ensuring the accuracy and quality of our insurance and escrow data. Your primary responsibilities will include:

• Insurance Data Verification: Review, research, and verify insurance updates and payments on escrow loans, interpreting, sorting, and verifying accuracy of pertinent insurance data.
• Outbound Calls and Research: Make necessary outbound calls and/or research insurance carrier websites to verify and update insurance coverage, entering, editing, or modifying pertinent insurance and escrow payment data into AS400, LPS, Citrix, and FiServ database systems.
• Data Entry and Maintenance: Enter updates to the pertinent insurance data into the computer system in a timely manner, ensuring accuracy, completeness, and adherence to department procedures.
• Exception Report Analysis: Review Exception Report for discrepancies and update AS400, FiServ, or WebServices as needed to ensure the client is receiving updated and current information.
• Escrow Disbursement Discrepancy Resolution: Resolve escrow disbursement discrepancies by researching the loan and making an outbound call to the insurance agency/company to obtain required information.
• Insurance Premium Payments: Disburse insurance premium payments manually for all FiServ and WebServices clients.
• Task and CIT Management: Maintain the service level objectives for all task/CIT received from clients, including opening, researching, and closing of each task/CIT request.

Essential Qualifications:

To be successful in this role, you will need to possess the following qualifications:

• Education: High School diploma or GED equivalent.
• Experience: Minimum two (2) years of high-level data entry; researching, monitoring, and/or validating electronic files; or related experience.
• Industry Experience: Experience within the insurance, mortgage, or banking industry preferred.
• Computer Skills: Intermediate to advanced computer skills, including databases, Microsoft Access, and MS Excel.
• Analytical and Organizational Skills: Strong organizational and analytical skills with attention to detail.
• Communication Skills: Strong verbal and written communication skills.
• Customer Service Skills: Excellent customer service skills.
• Typing Speed: Able to type 35 WPM accurately.
• Physical Requirements: Able to sit for long periods of time while validating and/or entering data, or performing other sedentary duties. Able to lift 10-20 lbs. of reports or other documents.

Preferred Qualifications:

While not required, the following qualifications are preferred:

• Knowledge of Mortgage Escrow Accounts: Knowledge of mortgage escrow accounts or homeowners insurance.
• Experience with Database Systems: Experience with database systems, including AS400, LPS, Citrix, and FiServ.

Career Growth Opportunities and Learning Benefits:

At SWBC, we are committed to the growth and development of our employees. As a Remote Data Integrity Representative, you will have access to:

• Career Enhancement and Growth Opportunities: Opportunities for career advancement and professional growth.
• Leadership Academy and Mentor Program: A comprehensive leadership academy and mentor program to support your career development.
• Continuing Education and Career Certifications: Support for continuing education and career certifications.

Work Environment and Company Culture:

At SWBC, we strive to create a dynamic and supportive work environment that values innovation, teamwork, and employee growth. As a remote employee, you will have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on:

• Employee Engagement: Regular employee engagement activities and recognition awards.
• Work-Life Balance: A focus on work-life balance and flexible work arrangements.
• Substance-Free Workplace: A substance-free workplace with pre-employment drug testing.
• No Tobacco Use: A tobacco-free workplace, as allowed by law.

Compensation, Perks, and Benefits:

We offer a comprehensive compensation package, including:

• Competitive Salary: A competitive salary.
• Healthcare Coverage: A variety of healthcare coverage options.
• Retirement Plans: Traditional and Roth 401(k) retirement plans.
• Wellness Program: A lucrative wellness program.

Conclusion:

If you are a detail-oriented and analytical individual with a passion for ensuring data accuracy and quality, we encourage you to apply for this exciting opportunity. As a Remote Data Integrity Representative at SWBC, you will play a critical role in ensuring the accuracy and quality of our insurance and escrow data, while enjoying a competitive salary, comprehensive benefits package, and career growth opportunities. Apply today and join our team!

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