Senior Statistics Architect - Transforming Voice of Customer Insights at blithequark

Unlock Your Potential as a Senior Statistics Architect at blithequark

At blithequark, we pride ourselves on being a company where every individual's contributions are valued, and every team member has the opportunity to make a meaningful impact on our business achievements. We are a crew that strives to uphold our organizational values and is committed to delivering the world's best customer experience with utmost integrity. We foster an environment where everyone feels seen, heard, and a sense of belonging.

About the Role

We are seeking a highly skilled Senior Statistics Architect to join our team in Costa Rica. As a Senior Statistics Architect, you will be instrumental in transforming and innovating our end-to-end Voice of the Customer (VOC) methodology. This involves working closely with various stakeholders, including product and process owners, subject matter experts, and our agile technology team to design, develop, and implement cutting-edge data solutions that drive customer insights.

Key Responsibilities

• Collaborate with utility teams to define, frame, and capture business needs, ensuring that our VOC methodology is aligned with organizational objectives.
• Develop and maintain the new VOC methodology sourced from Cornerstone and integrated with the Survey and Dashboard Platform hosted by Qualtrics, our survey vendor.
• Design and build robust data model architecture to support efficient data processing and standardized metric definitions, leveraging big data technologies such as Hadoop, HDFS, MapReduce, Hive, Spark, and Python.
• Enable big data and batch/real-time analytical solutions to deliver innovative solutions, ensuring data quality and accuracy through extensive testing at various levels and use cases.
• Provide guidance to enhance competencies and drive efficiency in computing programs using the massive data ecosystem.
• Drive consumer tale analysis and elaboration, design, and development of software programs, testing, and builds automation tools.
• Proactively identify and automate manual tasks to improve quality and efficiency.
• Work closely with partners from various business units to prioritize, define, develop, and test data for various use cases as part of the VOC end-to-end methodology.

Essential Qualifications

To be successful in this role, you should possess:

• Hands-on development experience with Hive/Hadoop, PySpark, Python, and shell scripting languages for data-driven tasks, with a minimum of 3+ years of experience.
• Active collaboration with relationship managers/product owners to understand functional requirements and convert them into technical deliverables.
• Familiarity with agile methodologies of delivery, where small increments of a product are introduced at regular intervals to business groups.
• Strong understanding of data modeling, data processing, and data quality.
• Experience with big data technologies such as Hadoop, HDFS, MapReduce, Hive, Spark, and Python.

Preferred Qualifications

While not mandatory, the following qualifications are highly desirable:

• Experience working in a customer-facing industry, preferably in a role related to customer insights or VOC.
• Knowledge of survey design and analysis.
• Familiarity with Qualtrics or other survey platforms.
• Experience with data visualization tools and techniques.

Skills and Competencies

The ideal candidate will possess a combination of technical, business, and soft skills, including:

• Strong technical skills in data modeling, data processing, and data quality.
• Excellent problem-solving and analytical skills.
• Effective communication and collaboration skills.
• Ability to work in an agile environment and adapt to changing priorities.
• Strong business acumen and understanding of customer insights.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Senior Statistics Architect, you will have opportunities to:

• Develop your technical skills in big data technologies and data analytics.
• Enhance your business acumen and understanding of customer insights.
• Collaborate with cross-functional teams to drive business outcomes.
• Participate in training and development programs to stay up-to-date with industry trends.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and diverse culture. We offer:

• A flexible working model with hybrid, onsite, or virtual arrangements depending on the position and business need.
• A collaborative and dynamic work environment.
• Opportunities for career growth and development.
• A range of benefits and programs to support your physical, financial, and mental well-being.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A base salary of $35/hour.
• Bonus incentives.
• Support for financial well-being and retirement.
• Generous paid parental leave policies.
• Free access to global on-site health facilities staffed with nurses and doctors.
• Confidential counseling support through our employee assistance program.
• Career improvement and education possibilities.

Join blithequark and Make a Difference

If you are a motivated and experienced Senior Statistics Architect looking to drive customer insights and make a meaningful impact, we encourage you to apply to blithequark. Join our team and be part of a company that values integrity, diversity, and customer satisfaction. Apply now and take the first step towards a rewarding career with blithequark!