Experienced Customer Service Representative - Payments and Digital Strategy Team at blithequark

Join the blithequark Family and Embark on a Journey of Growth and Excellence

Are you ready to unlock a world of possibilities and take your career to new heights? blithequark is seeking a highly skilled and dedicated Customer Service Representative to join our Payments and Digital Strategy team. As a key member of our team, you will play a vital role in delivering exceptional customer experiences, driving business growth, and maintaining the highest standards of compliance and security.

About blithequark and the Industry

blithequark is a leading organization in the aviation industry, renowned for its commitment to excellence, innovation, and customer satisfaction. As a major player in the global market, we are dedicated to providing our customers with seamless travel experiences, reliable services, and unparalleled support. Our Payments and Digital Strategy team is at the forefront of this effort, driving the development and implementation of cutting-edge payment solutions, digital strategies, and customer engagement initiatives.

Key Responsibilities

• Complete data entry and balancing functions, ensuring accuracy and efficiency in processing transactions.
• Coordinate return items with members, vendors, the Federal Reserve Bank, and other institutions, resolving issues promptly and professionally.
• Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing, providing expert support and guidance.
• Work member cases/issues assigned, utilizing strong problem-solving skills and attention to detail to resolve complex issues.
• Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws, upholding the highest standards of integrity and security.
• Process loan payments, multi-account and member deposits, credit card payments, and other items, including IRA, bankruptcy, and payoff items, with precision and accuracy.
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products, ensuring compliance with regulatory requirements and organizational policies.
• Log, study, and make necessary GL, account changes, and/or returns, maintaining accurate records and ensuring seamless transaction processing.
• Process Stop Pays and Check Batching, exercising strong analytical and problem-solving skills to resolve issues efficiently.
• Complete daily balancing and department closing, ensuring timely and accurate processing of transactions.
• Obtain information from members for the timely and accurate processing of international and domestic fund transfer requests, providing exceptional customer service and support.
• Research and confirm incoming and outgoing fund transfer information, verifying accuracy and completeness to prevent errors or discrepancies.
• Communicate with the vendor to process fund transfers, ensuring smooth and efficient transaction processing.
• Understand and be familiar with outgoing and incoming fund transfer laws, staying up-to-date with regulatory requirements and industry developments.
• Deposit check returns, research member back checks on draft changes, process member checks, confirm members for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers, exercising strong analytical and problem-solving skills.
• Complete daily processing of workflows associated with overdue returns, delivery of receipts, foreign collections, and legal fees, ensuring timely and accurate processing of transactions.

Essential and Preferred Qualifications

Minimum Qualifications

• High school degree or GED, providing a solid foundation for further development and growth.
• Intermediate Excel and Word experience, demonstrating proficiency in Microsoft Office software and ability to learn new applications.

Preferred Qualifications

• Previous customer/member service experience, showcasing ability to provide exceptional customer support and resolve complex issues.
• Previous banking or Credit Union experience, demonstrating knowledge of financial regulations, industry practices, and customer needs.
• Episys/Symitar and processing wires experience, highlighting technical expertise and ability to adapt to new systems and technologies.
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint), gained through work experience, training, or hands-on use, demonstrating versatility and proficiency.

Skills and Competencies Required for Success

• Ability to work extended hours in support of business needs, demonstrating flexibility and commitment to meeting organizational objectives.
• Excellent customer service skills, providing exceptional support and resolving complex issues in a timely and professional manner.
• Ability to perform in a fast-paced environment, handling multiple tasks and functioning as an integral part of a team, showcasing adaptability and teamwork.
• Strong mathematical calculations and analytical skills, demonstrating ability to accurately process transactions and resolve complex issues.
• Effective prioritization and time management skills, ensuring timely completion of tasks and meeting deadlines under high-volume pressure.
• Ability to cross-train and perform any role assigned within the department, highlighting flexibility and willingness to learn.
• Professional communication and interpersonal skills, engaging effectively with all personnel and members, and providing exceptional customer support.
• Ability to work independently and with minimum supervision, demonstrating self-motivation, strong work ethic, and attention to detail.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Service Representative on our Payments and Digital Strategy team, you will have access to comprehensive training programs, mentorship opportunities, and career advancement possibilities. You will be able to develop your skills and expertise in areas such as customer service, payment processing, and digital strategy, positioning yourself for future success and career advancement.

Work Environment and Company Culture Highlights

blithequark is dedicated to creating an inclusive and diverse work environment that fosters collaboration, innovation, and creativity. Our 20+ Employee Business Resource Groups are centered on connecting our employees to our customers, suppliers, communities, and shareholders, helping employees reach their full potential and creating an inclusive work environment that meets and exceeds the needs of our diverse global customer base.

Compensation, Perks, and Benefits

As a valued member of the blithequark team, you will be eligible for a competitive salary range of $22-35 per hour, depending on experience and qualifications. In addition to your compensation, you will enjoy a comprehensive benefits package, including:

• Travel Perks: Explore the world with our employee travel benefits, enjoying discounts on flights, hotels, and other travel-related services.
• Health Benefits: Access comprehensive health, dental, prescription, and vision benefits, supporting your overall well-being and health.
• Wellness Programs: Take advantage of our wellness initiatives, providing resources and support to help you maintain a healthy work-life balance.
• 401(k) Program: Participate in our 401(k) program, with company contributions available after one year of service, helping you plan for your financial future.
• Additional Benefits: Enjoy other perks, such as our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more, enhancing your overall employment experience.

Conclusion

If you are a motivated and customer-focused professional looking to join a dynamic and innovative organization, we encourage you to apply for this exciting opportunity as a Customer Service Representative on our Payments and Digital Strategy team at blithequark. With a strong commitment to employee development, a comprehensive benefits package, and a culture that values diversity and inclusion, we offer a rewarding and challenging work environment that will support your growth and success. Apply now and embark on a journey of growth and excellence with blithequark!