Experienced Remote Customer Service Representative - Delivering Exceptional Support and Exceeding Customer Expectations at blithequark

Introduction to blithequark

Are you ready to embark on a journey of discovery and growth, both personally and professionally? Look no further than blithequark, a dynamic and innovative organization that offers a world of possibilities. As a member of our team, you'll have the opportunity to travel, develop new skills, and become the best version of yourself. Our company culture is built on flexibility, adaptability, and a passion for excellence, making it an exciting and rewarding place to work.

Job Overview

We're seeking an experienced and skilled Customer Service Representative to join our team at blithequark. As a key member of our Payments and Digital Strategy crew, you'll be responsible for providing exceptional support to our customers, resolving issues, and delivering outstanding service. This is a remote job opportunity, offering you the flexibility to work from the comfort of your own home and enjoy a better work-life balance.

Key Responsibilities

• Complete data access and balancing functions to ensure accuracy and efficiency
• Coordinate return items with contributors, vendors, the Federal Reserve Bank, and other institutions
• Assist different departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing
• Work member cases/sports assigned and follow up with customers to ensure issues are resolved
• Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, research, and make necessary GL, account changes and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from contributors for the timely and accurate processing of international and domestic fund transfer requests
• Research and confirm incoming and outgoing fund transfer information
• Communicate with vendors to process fund transfers
• Understand and be familiar with outgoing and incoming fund transfer laws
• Deposit check returns, research member back checks on draft changes, process member checks, confirm contributors for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers
• Complete daily processing of workflows associated with late returns, supply of receipts, foreign collections, and legal fees

Essential Qualifications

To be successful in this role, you'll need:

• High school diploma or GED
• Intermediate Excel and Word experience
• Ability to work in a fast-paced environment and handle multiple responsibilities
• Excellent customer service skills and ability to work independently with minimal supervision
• Strong analytical and problem-solving skills, with attention to detail and ability to prioritize work and meet deadlines

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)

Skills and Competencies

To excel in this role, you'll need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work in a team environment and build strong relationships with colleagues and customers
• Strong problem-solving and analytical skills, with ability to think critically and outside the box
• Ability to prioritize work and manage multiple tasks and deadlines
• Strong attention to detail and ability to maintain accuracy and quality in work

Career Growth and Development

At blithequark, we're committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including on-the-job training, mentorship programs, and access to online courses and resources. Our goal is to help you build the skills and knowledge you need to succeed in your role and advance in your career.

Work Environment and Company Culture

Our company culture is built on a foundation of inclusivity, diversity, and respect. We believe in creating a work environment that is welcoming, supportive, and empowering, where everyone can thrive and reach their full potential. We're proud of our dynamic and innovative culture, and we're always looking for ways to improve and evolve.

Compensation and Benefits

We offer a competitive salary range of $22-35 per hour, depending on experience. In addition to your salary, you'll also be eligible for a range of benefits, including:

• Travel perks: Enjoy discounted travel rates and access to our global network of destinations
• Health benefits: Take advantage of our comprehensive health, dental, and vision benefits, including access to digital doctor visits and flexible spending accounts
• Wellness programs: Participate in our wellness programs, including fitness classes, mental health resources, and employee assistance programs
• 401(k) program: Contribute to our 401(k) program and take advantage of company matching contributions
• Additional benefits: Enjoy a range of additional benefits, including pet insurance, discounts on hotels, cars, and cruises, and more

Conclusion

If you're a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you'll have the chance to make a real difference in the lives of our customers, while also growing and developing in your career. Don't miss out on this opportunity to join our dynamic and innovative team – apply now and take the first step towards an exciting and rewarding career at blithequark.

Apply Job!