Experienced Customer Service Representative – Remote Work Opportunity with blithequark

Introduction to blithequark

Are you ready to embark on a journey of endless possibilities, where every day brings new challenges and opportunities for growth? Look no further than blithequark, a leading organization in the industry. By joining our team, you'll become part of a dynamic and diverse family that values innovation, creativity, and excellence. As a customer service representative, you'll play a vital role in delivering exceptional service to our clients, while developing your skills and advancing your career.

Why You'll Love This Role

This position is an integral part of our Payment and Digital Processing team at blithequark Credit Association. As a customer service representative, you'll be responsible for handling various tasks related to payment processing, object handling, direct bills, and budget transfers. You'll work closely with our team to resolve customer inquiries, address issues, and provide support to ensure seamless transactions. If you're passionate about delivering outstanding customer service and are looking for a challenging and rewarding role, this is the perfect opportunity for you.

Key Responsibilities

• Complete measurements access and adjusting features
• Coordinate return objects with supporters, gateways, merchants, the Central Bank, and various institutions
• Assist various departments with fraud resolution, part requests, and related Accounting standard record adjustments
• Work part cases/sports appointed
• Observe and maintain rules and procedures to ensure strict compliance with NACHA guidelines and regulations and Government Banking legal rules
• Process contract bills, multi-record and part stores, credit card bills, and various tests, including IRA, bankruptcy, and result tests
• Review, examine, and approve Remote Store, Mobile, ATM, and other imaged-enabled products
• Log, study, and make necessary GL, account changes or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and office closing
• Get facts from donors for the proper and correct handling of international and domestic budget switch requests
• Research and insist on incoming and outgoing budget switch facts
• Communicate with the merchant to process budget transfers
• Understand and be familiar with incoming and outgoing budget switch legal regulations
• Store investigates returns, concentrates on part again tests on draft changes, process part tests, avow donors for incoming budget moves, and Central bank confirming and freeing budget moves
• Complete daily processing of workflows related to past due returns, supply of receipts, foreign collections, and jail charges

Essential Qualifications

To be successful in this role, you'll need:

• High school diploma or GED
• Basic knowledge of Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
• Ability to work in a fast-paced environment, adapt to multiple tasks, and function as a key part of a team
• Excellent customer service skills
• Ability to complete numerical calculations and analyze data
• Ability to focus on work and meet deadlines under extreme pressure
• Ability to cross-train and complete any task assigned within the office

Preferred Qualifications

While not required, the following qualifications are preferred:

• Past client/partner experience
• Past banking or Credit Association experience
• Episys/Symitar and processing wires knowledge
• College degree or higher

Skills and Competencies

To excel in this role, you'll need to possess the following skills and competencies:

• Strong communication and interpersonal skills
• Ability to work independently and with minimal supervision
• Self-motivation with strong business skills and attention to detail
• Ability to prioritize tasks and manage multiple projects simultaneously
• Strong analytical and problem-solving skills
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. As a customer service representative, you'll have access to:

• Comprehensive training programs to enhance your skills and knowledge
• Opportunities for advancement and career progression
• Mentorship and coaching from experienced professionals
• Access to industry-leading tools and technologies
• A dynamic and supportive work environment that encourages innovation and creativity

Work Environment and Company Culture

At blithequark, we pride ourselves on our diverse and inclusive work environment. We believe that our employees are our greatest asset, and we strive to create a workplace that is engaging, challenging, and rewarding. As a customer service representative, you'll be part of a team that values:

• Collaboration and teamwork
• Innovation and creativity
• Excellence and quality
• Diversity and inclusion
• Employee recognition and rewards

Compensation, Perks, and Benefits

As a customer service representative at blithequark, you'll enjoy a competitive salary range of $22-35 per hour, as well as a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• 401(k) program with company match
• Paid time off and holidays
• Employee assistance program
• Discounts on products and services
• Opportunities for professional development and growth

Conclusion

If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. As a customer service representative, you'll be part of a dynamic and diverse team that values innovation, creativity, and excellence. Don't miss out on this chance to join our team and take your career to the next level. Apply now and discover the blithequark difference!