Experienced Remote Customer Service Representative – Delivering Exceptional Health Insurance Support and Guidance

Welcome to blithequark

In these dynamic times, blithequark is at the forefront of innovation, adapting, and growing. We're committed to building a positive and motivating work environment, even in a remote setting. Our vision is clear: to simplify the process of finding and enrolling in health insurance. As a Remote Customer Service Representative, you will play a pivotal role in delivering an outstanding customer experience, helping to demystify health insurance for millions of consumers across the country.

About blithequark

blithequark boasts the largest state-based marketplace footprint, empowering consumers with user-friendly interfaces and decision support tools to make informed health plan decisions. We develop and operate award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. Our technology includes eligibility determination, plan selection, and enrollment tools for state agencies, along with innovative agent marketing and call center tools and services.

Job Overview

This is a full-time, remote position with a competitive hourly salary range of $14.50 - $16.00. As a Remote Customer Service Representative, you will be responsible for providing exceptional customer service, managing customer accounts, and offering technical support. Your role will involve inbound and outbound calls, application data entry, and responding to online chat inquiries. You will interpret and follow defined procedures and policies, utilizing creative problem-solving skills and adapting to changing projects and updates.

Key Responsibilities

• Deliver the highest level of customer service experience consistently through inbound and outbound calls and online chat inquiries.
• Manage customer accounts and provide technical support to ensure customer satisfaction.
• Perform application data entry with accuracy and efficiency.
• Interpret and follow defined procedures and policies, ensuring compliance with regulated guidelines for communications.
• Demonstrate creative problem-solving skills, flexibility, and adaptability in a fast-paced environment.
• Manage time and tasks effectively, prioritizing multitasking and task management.
• Engage in extensive self-study, training, and testing to maintain and improve knowledge and skills.

Essential Qualifications

• Be at least 18 years of age or older.
• Have a minimum internet speed of 35 mb/s and a dedicated, private, and secure workspace.
• Own a personal laptop or desktop computer for the training period.
• Commit to full attendance during the 3-week training period.
• Complete a background check and health screening as required.
• Have cable/fiber broadband internet with a hard-wired ethernet connection (note: mobile internet service providers and satellite internet are not compatible).
• Possess moderate to advanced computer skills and a high level of comfort learning new technology.
• Demonstrate a high level of professionalism, excellent verbal and written communication skills, and comfort working from home.
• Be self-motivated and success-driven, with a strong desire to learn and grow.

Preferred Qualifications

• Previous experience in customer support or technical support roles.
• Familiarity with group and/or individual health insurance, or the Affordable Care Act.
• Experience in a call center environment.
• Knowledge of CRM systems and practices.
• Spanish bilingual skills are a plus.

What We Offer

At blithequark, we value our employees and offer a range of benefits, including:

• Paid training to ensure your success in the role.
• Full-time, seasonal temp-to-permanent roles with opportunities for growth and development.
• Performance and attendance-based incentives, in addition to the base pay.
• The convenience and flexibility of working from home.
• A collaborative and supportive team environment, even in a remote setting.
• 401K match and Individual Coverage HRA (ICHRA) for your financial well-being.
• Paid time off (PTO) to recharge and relax.

Career Growth and Learning Benefits

At blithequark, we're committed to your growth and development. You'll have access to extensive training, self-study materials, and testing to enhance your skills and knowledge. Our goal is to support your career aspirations, whether you're looking to advance within the company or expand your professional horizons.

Work Environment and Company Culture

Our company culture is built on teamwork, adaptability, and a passion for delivering exceptional customer experiences. We believe in creating a positive and motivating work environment, even in a remote setting. You'll be part of a collaborative and supportive team that values open communication, creativity, and innovation.

Compensation, Perks, and Benefits

We offer a competitive hourly salary range, performance-based incentives, and a range of benefits to support your well-being and financial security. Our goal is to ensure that you feel valued and rewarded for your contributions to the team.

Conclusion

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for the Remote Customer Service Representative position at blithequark. Join our team and be part of a dynamic and innovative company that's making a difference in the lives of millions of consumers. Apply now and take the first step towards a fulfilling and successful career with blithequark.