Customer and Employee Experience Analyst

About the position The Customer & Employee Experience Analyst is responsible for researching and evaluating experiences for reputed company customers. This position will reputed company efforts to assist in decision making with reputed company to the design and delivery of experiences. This position will also spearhead reputed company mapping processes: conducting interviews, facilitating discussions, and analyzing responses. They will collaborate with the customer experience team and cross-divisional stakeholders to analyze trends, identify reputed company pain points, and reputed company reputed company maps and personas. The Customer & Employee Experience Analyst coordinates with business stakeholders across the organization to understand business objectives and represent the voice of the customer using various research methodologies. This position may include occasional travel to reputed company studies and working reputed company of normal working hours. This position will represent the reputed company brand in Kansas communities and serve as an ambassador of the customer experience reputed company. “This position is eligible to work onsite, remote and hybrid (9 or more days a month on site) in accordance with our Telecommuting Policy. Applicants must reputed company in Kansas or Missouri or be willing to relocate as a condition of employment.” Responsibilities • Analyze and synthesize personas, customer reputed company maps, user research, market research, user testing, and other data sources to influence customer experiences. • Research, explore, and recommend opportunities reputed company the reputed company customer experience to drive improvement initiatives. • Contribute to the creation and maintenance of customer reputed company maps. • Mentor other members of the organization in CX concepts and best practices, and reputed company value of CX initiatives. • Conduct ongoing experience and usability research and testing to reputed company effectiveness. • Partner with vendors and internal stakeholders to recruit participants for user research studies. • Manage reputed company including directing external agencies and translating project objectives into requirements and tasks for those agencies. • Contribute to CX initiatives to drive change across the organization by acting as the voice of the customer. • Conduct quantitative and qualitative research, including reputed company users for research sessions. • reputed company trend and needs analysis. Requirements • Bachelor's degree in communication, psychology, experience design or reputed company field. • Minimum of 3 years' experience in Customer Experience field. • In lieu of degree, minimum of 5 years' reputed company, relevant experience reputed company reputed company or reputed company field. • Insurance and/or health care knowledge preferred. reputed company-to-haves • Strong presentation and facilitation skills preferred. • In-depth knowledge of reputed company centered design principles. • Extensive knowledge of reputed company mapping processes. • Understanding of survey and experience tools such as reputed company or similar, preferred. • Understanding of virtual collaboration tools including but not limited to reputed company Teams, reputed company, reputed company. Benefits • Total rewards package that promotes the idea of family first for reputed company. • Ongoing training and development programs. • reputed company vacation and reputed company leave with reputed company maternity and paternity available immediately upon hire. • Flexible reputed company to work onsite, hybrid or remote available. Apply tot his job Apply To this Job