Experienced Customer Service Representative for High-Quality Patient Care and Support - Work from Home Opportunity in Nevada

Introduction to blithequark

At blithequark, we are driven by a singular purpose: to bring heart to every moment of health care. This guiding principle is at the core of our commitment to delivering enhanced, human-centric health care in a rapidly changing world. Our brand, with heart at its center, sends a personal message that how we deliver our services is just as important as what we deliver. We are passionate about transforming our culture and accelerating our ability to innovate and deliver solutions that make health care more personal, convenient, and affordable.

Our Culture and Values

Our Heart At Work Behaviors support this purpose and empower every team member to feel valued and recognized for the role they play in our mission. We strive to create an environment where everyone can thrive, innovate, and make a meaningful difference in the lives of our patients and customers. If you are passionate about providing exceptional customer service, educating patients, and making a positive impact on their health care journey, we invite you to join our team at blithequark.

Job Summary

The Customer Service Representative role at blithequark is a critical position that interacts directly with patients to influence generic utilization, therapy changes, answer questions, solve problems, provide education, and maintain our company's reputation for high-quality service. As a key member of our team, you will work independently and collaboratively to achieve our goals, focusing on communicating the benefits of generics or other appropriate therapy to patients, with the ultimate goal of providing overall savings to patients and clients.

Key Responsibilities

• Communicate effectively with patients to influence generic utilization and therapy changes, providing education and support to ensure they understand their treatment options.
• Work closely with the Specialty Projects Team to conduct generic conversions or therapy changes on targeted medications, ensuring seamless transitions and minimal disruptions to patient care.
• Conduct numerous adherence outreach efforts to ensure patients are staying on their medications and remaining adherent and compliant to their therapies, identifying and addressing any barriers to adherence.
• Handle incoming and outgoing phone calls to patients, clients, and other customers, proactively gathering patient and order information, resolving issues, and providing exceptional customer service.
• Utilize knowledge of insurance, health care, and reimbursement-related requirements to process new referrals, provide customer education, and perform routine assessments and problem identification, escalating issues to a pharmacist as needed.

Qualifications and Requirements

To be successful in this role, you will need:

• 1+ years of customer service experience handling and resolving customer needs over the phone, with a strong focus on empathy and patient-centered care.
• 6+ months of high-volume customer service experience working in Windows, Microsoft, or another similar application, with proficiency in navigating multiple systems and software.
• Must reside in the state of Nevada, with a secure workspace and reliable internet connection that meets our approved speed requirements.
• Verifiable High School Diploma, GED, or equivalent required, with a strong foundation in communication, problem-solving, and customer service skills.

Preferred Qualifications

• Experience working in a health care or pharmacy setting, with knowledge of medical terminology, insurance, and reimbursement processes.
• Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, clients, and team members.

Career Growth and Development

At blithequark, we are committed to the growth and development of our team members. We offer a comprehensive training program to ensure your success in this role, as well as opportunities for professional development, education assistance, and career advancement. Our goal is to create a supportive and inclusive environment that fosters innovation, creativity, and collaboration, allowing you to thrive and make a meaningful difference in the lives of our patients and customers.

Work Environment and Culture

Our pharmacy team has a high-energy culture, and we are passionate about providing exceptional customer service with empathy and compassion. We believe in resolving patient questions and concerns on the first call, and we are committed to creating a positive and supportive work environment that values diversity, equity, and inclusion. As a team member at blithequark, you will enjoy a flexible work schedule, with weekends off and a set schedule that allows you to balance your priorities and achieve a healthy work-life balance.

Compensation and Benefits

We offer a competitive pay range of $17.00 - $28.45 per hour, depending on experience, education, and other relevant factors. In addition to your compensation, you will enjoy a comprehensive benefits package that includes medical, dental, and vision insurance, as well as a wide range of supplemental benefits and discount programs. Our benefits package also includes:

• A 401(k) retirement savings plan with company match.
• An Employee Stock Purchase Plan.
• A fully-paid term life insurance plan.
• Short-term and long-term disability benefits.
• Well-being programs, education assistance, and free development courses.
• A CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Conclusion

If you are passionate about providing exceptional customer service, educating patients, and making a positive impact on their health care journey, we invite you to join our team at blithequark. As a Customer Service Representative, you will play a critical role in our mission to deliver high-quality, patient-centered care, and you will enjoy a supportive and inclusive work environment that values diversity, equity, and inclusion. Apply today to start your career with blithequark and make a difference in the lives of our patients and customers.