Revenue Operations Specialist - Customer Success Team for SaaS Company Focused on Accounting Firms - Remote Work Opportunity

Join the Team Revolutionizing Accounting Firm Operations

TaxDome, the leading practice management platform for accounting firms in the US, is seeking a highly skilled and strategic Revenue Operations (RevOps) Specialist to join our dynamic Customer Success team. As a key player in our organization, you will be responsible for optimizing our customer success operations, driving revenue growth, and enhancing customer satisfaction. If you're a motivated and analytical individual with a passion for SaaS and customer success, we want to hear from you!

About TaxDome

TaxDome is the #1 practice management platform for accounting firms in the US, serving tens of thousands of businesses globally with millions of end-clients. Our platform has experienced remarkable growth, increasing over 100X in the last 5 years. We pride ourselves on our innovative approach to solving business problems for accounting firms, using technology to streamline their operations and improve efficiency.

About Our Team

Our team is a distributed group of 300+ professionals from over 40 countries, built on the principle of self-management. We value collaboration, flexibility, and autonomy, allowing our team members to work effectively from anywhere. As a Revenue Operations Specialist, you will be working closely with our Chief Revenue Officer and Sales team, ensuring seamless communication and strategic alignment.

Why Our Customers Love Us

With over 6,000 positive reviews online, our customers rave about our platform, often expressing their relief at finally finding a solution that meets their needs. Our product sells itself, and your role will be to convey this value proposition, expand our market share, and drive revenue growth.

The Role

As a Revenue Operations Specialist, you will play a critical role in supporting and optimizing our Customer Success teams. Your primary focus will be on tracking and enhancing our Annual Recurring Revenue (ARR), Expansion Revenue, Lifetime Value (LTV), and decreasing customer churn. You will be responsible for managing multiple platforms, providing insightful reporting, and driving strategic decision-making.

Key Responsibilities:

• Develop and implement strategies to track and increase ARR, Expansion Revenue, and LTV while decreasing churn rates, in collaboration with team leads.
• Collaborate with Customer Success teams to identify upsell and cross-sell opportunities, ensuring a seamless customer experience.
• Assist Customer Relations teams with data management, report preparation, and tracking the success of various initiatives.
• Master the functionality and application of tools used to enhance customer support and account management operations, owning a tech stack and integrating new tools as needed.
• Conduct in-depth analysis of customer data to identify trends, opportunities, and areas for improvement.
• Generate regular reports on key metrics and insights related to revenue operations, customer health, and team performance.
• Lead the development and implementation of process improvements to streamline operations and enhance efficiency across teams.
• Own and manage the tech stack for Customer Success teams, integrating new tools and optimizing existing ones to enhance customer operations.
• Facilitate knowledge sharing across teams, ensuring learning and collaboration are not siloed.
• Align understanding on how to measure the success of different activities through the CR department.

Ideal Profile

Qualifications:

• Bachelor's degree in Business, Marketing, Finance, or a related field.
• Proven experience in revenue operations, CS operations, or a similar role, with a focus on SaaS or tech companies.
• Strong analytical skills and experience with CRM (Hubspot, Custify), revenue operations tools, and BI tools.
• Basic knowledge of analytics to run basic queries or explain requirements to the analytics team.
• Excellent communication and collaboration skills, with the ability to work effectively across different teams and levels of the organization.
• Demonstrated ability to develop strategies, translate them into initiatives, and track successful delivery.
• Deep understanding of customer lifecycle management, with a track record of improving customer satisfaction, retention, and growth.
• Fluent English.

What We Offer

Benefits:

• Competitive compensation package.
• Remote work opportunity with flexible working location.
• Professional development and growth opportunities.
• Collaborative and dynamic work environment.
• Access to management and C-Level team.
• Opportunity to join a market leader in the Software/SaaS industry.

Career Growth and Learning Benefits

At TaxDome, we prioritize the growth and development of our team members. As a Revenue Operations Specialist, you will have access to:

• Regular training and workshops to enhance your skills and knowledge.
• Mentorship and guidance from experienced professionals.
• Opportunities for career advancement and leadership roles.
• A culture of innovation and experimentation, encouraging you to try new approaches and share your ideas.

Work Environment and Company Culture

Our company culture is built on the principles of self-management, autonomy, and collaboration. We value:

• Flexibility and work-life balance.
• Open communication and transparency.
• Diversity, equity, and inclusion.
• Continuous learning and growth.
• Fun and engaging team-building activities.

Compensation and Perks

We offer a competitive compensation package, including:

• A attractive salary.
• Comprehensive benefits package.
• Flexible working hours and remote work opportunities.
• Professional development and growth opportunities.

How to Apply

If you're a motivated and analytical individual with a passion for SaaS and customer success, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Join our team and be part of the revolution in accounting firm operations!