Experienced Customer Care Representative for Remote Healthcare Support - blithequark

Join blithequark and Empower Customers to Achieve Better Overall Wellness

At blithequark, we're revolutionizing the way people manage their health and wellness. As a Customer Care Representative in our Remote Customer Care team, you'll play a vital role in delivering exceptional customer experiences and supporting our customers as they navigate their healthcare journeys. This is a unique opportunity to make a real difference in people's lives while working in a dynamic, fast-paced environment.

About the Role

This fully remote position allows you to work from the comfort of your own home, with a variable reduced hour schedule that may start and end outside of traditional business hours. You'll be working 30-39 hours per week, with the possibility of additional or fewer hours due to business requirements. As a Customer Care Representative, you'll be the primary point of contact for our customers, providing support and resolving issues in a timely and professional manner.

Key Responsibilities

• Virtually assist customers and other advisors via phone, email, and web with billing/insurance verification, product, or service questions, providing accurate and helpful solutions.
• Manage both inbound and outbound calls, proactively identifying opportunities to address customer concerns and improve their overall experience.
• Take ownership of customer issues, resolving them from start to finish or partnering with pharmacists and pharmacy staff when clinical advisement is necessary.
• Deliver best-in-class service experiences for our customers, working efficiently in a fast-paced environment to meet productivity and quality standards.
• Respond to customer inquiries regarding insurance, copays, and shipping needs, providing clear and concise information to address their concerns.
• Offer technical support to customers navigating pharmacy.blithequark.com, ensuring they have a seamless and positive experience.
• Prioritize customer privacy and safety by adhering to blithequark's Work From Home policy and maintaining the highest standards of confidentiality.

Essential Qualifications

• High school diploma or equivalent (must be 18 years of age or older).
• 6 months of professional experience working with computer and web-based tools, demonstrating proficiency in multitasking and phone/computer skills.
• Ability to adapt to changing schedules frequently (every 3 weeks) with a two-week advance notice.
• Pass a pre-employment drug test to be considered for the role.

Preferred Qualifications

• 1 year of relevant phone or email customer service experience, with a proven track record of delivering exceptional customer experiences.
• Excellent communication skills (spoken and written), with the ability to articulate complex information in a clear and concise manner.
• Experience working in a customer service or call center environment, with a strong understanding of customer needs and expectations.
• Background working in a healthcare environment, with knowledge of industry-specific terminology and regulations.
• Demonstrated ability to work under pressure in a fast-paced environment, meeting productivity and quality standards while maintaining a positive and professional demeanor.
• Proven team player with a collaborative mindset, able to work effectively with colleagues to achieve shared goals and objectives.

What We Offer

At blithequark, we're committed to creating a diverse and inclusive workplace where everyone can thrive. As a Customer Care Representative, you'll have the opportunity to:

• Develop your skills and expertise in a dynamic and supportive environment.
• Enjoy a flexible work arrangement that allows you to work from home and balance your work and personal life.
• Be part of a talented and passionate team dedicated to making a positive impact on people's lives.
• Access a range of benefits and perks, including competitive compensation, health and wellness programs, and opportunities for career growth and development.

Company Culture

At blithequark, we value diversity, equity, and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all employees. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Why Join blithequark?

If you're a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Care Representative at blithequark, you'll be part of a talented team dedicated to making a positive impact on people's lives. With opportunities for career growth and development, a flexible work arrangement, and a range of benefits and perks, this is a unique chance to join a dynamic and forward-thinking organization and make a real difference in the world.

Apply now and take the first step towards a rewarding and challenging career at blithequark!