Experienced Customer Care Representative – Remote Customer Service and Pharmacy Support Specialist at blithequark

Introduction to blithequark and the Role

At blithequark, we are dedicated to empowering our customers to take control of their health and wellness. As a leader in the pharmacy and healthcare industry, we strive to provide exceptional customer service and support to our clients. We are now seeking an experienced and compassionate Customer Care Representative to join our remote team. As a Customer Care Representative, you will play a vital role in assisting our customers with their medication and health-related inquiries, providing them with the best possible service experience, and ensuring their overall satisfaction with our services.

Key Responsibilities

In this role, you will be responsible for:

• Virtually assisting customers and other advisors over the phone, email, and on the web with billing/insurance verification, product, or service questions
• Managing both inbound and outbound calls in a fast-paced environment
• Proactively identifying solutions to questions you anticipate our customers having in each interaction
• Taking a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacist and pharmacy staff if clinical advisement is necessary
• Providing best-in-class service experience for our customers while working in a fast-paced environment
• Helping answer customer inquiries regarding their insurance and copays, as well as shipping needs
• Providing our customers with technical support when navigating pharmacy.blithequark.com
• Serving customers in a timely manner to ensure we are maximizing our relationship with them
• Understanding each interaction is about more than solving a single problem, but an opportunity to build a long-term relationship
• Promoting customer privacy and safety by maintaining adherence to blithequark's Work From Home policy

Work Schedule and Location

This position is fully remote, and you will be working from home virtually. You will be required to work a variable reduced hour schedule that may start and end outside of normal business hours. This position is 30-39 hours per week, but may require additional or fewer hours due to business requirements. We are open to hiring candidates to work out of a virtual location, with a focus on the UT area.

Qualifications and Requirements

To be successful in this role, you will need to meet the following basic qualifications:

• High school diploma or equivalent (must be 18 years of age or older)
• 6 months of professional experience working with computer and web-based tools
• Experience multitasking with phone and computer skills
• Ability to change your schedule frequently (every 3 weeks), with a two-week advance notice
• Submit and pass a pre-employment drug test in order to be considered

Preferred qualifications include:

• 1 year of relevant phone or email customer service experience
• Excellent communication skills (spoken and written)
• Experience working in a customer service or call center
• Experience working in a healthcare environment
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
• Demonstrated ability to work as a team member

Skills and Competencies

To excel in this role, you will need to possess strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You should be highly organized, with excellent problem-solving and analytical skills. Additionally, you should be comfortable working in a remote environment and be self-motivated to meet productivity and quality standards.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Care Representative, you will have access to ongoing training and development opportunities, with the potential to advance into leadership roles or specialized positions within the company. You will also have the opportunity to work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer service and support.

Work Environment and Company Culture

blithequark is dedicated to creating a diverse and inclusive workplace, where all employees feel valued and respected. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our company culture is built on a foundation of empathy, compassion, and a commitment to excellence, and we strive to create a work environment that is supportive, collaborative, and rewarding.

Compensation, Perks, and Benefits

As a Customer Care Representative at blithequark, you will be eligible for a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes medical, dental, and vision insurance, as well as a 401(k) retirement plan and paid time off. We also offer a range of perks, including flexible scheduling, remote work options, and opportunities for professional development and growth.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Care Representative, you will play a vital role in empowering our customers to take control of their health and wellness, and you will have the opportunity to work with a talented and dedicated team of professionals who share your commitment to excellence. Don't miss out on this opportunity to join a dynamic and growing company that is dedicated to making a positive impact in the lives of our customers. Apply today to become a part of the blithequark team!