Experienced Remote Customer Service Representative – Delivering Exceptional Support and Resolution via Phone

Welcome to blithequark

At blithequark, we pride ourselves on being a family-owned business that has been recognized as a top workplace in our region. We're committed to providing an outstanding experience for our customers and employees alike. As a remote customer service representative, you'll have the opportunity to work from the comfort of your own home, ditching the daily commute and enjoying a better work-life balance. If you're passionate about delivering exceptional customer service, creative problem-solving, and interacting with customers to resolve their issues, we want to hear from you!

About the Role

We're seeking full-time customer service representatives to join our team, providing phone support to our customers. This remote role is available to candidates based in the following states: AL, AR, FL, GA, IL, IN, IA, KS, LA, MI, MN, MS, MO, NE, NC, ND, OK, SC, SD, TN, TX, VA, and WI. As a customer service representative at blithequark, you'll be the voice of our company, providing a positive and helpful experience for our customers.

Key Responsibilities

• Answer 60-80 incoming phone interactions per day, identifying the type of assistance the customer requires and providing a positive experience and resolution
• Provide problem-solving steps by confidently asking the right questions and researching options to determine the best resolution
• Seek support from resources in our Transportation, Drop Ship, Order Verification, and Technical Support teams to provide up-to-date information and increase customer satisfaction
• Maintain accurate customer records by updating information in our ERP system of record
• Be the voice of the customer, sharing feedback and suggesting creative solutions to improve customer satisfaction

What We're Looking for in a Candidate

To be successful in this role, you'll need:

• At least 1 year of experience working with customers, preferably in a remote or call center environment
• A customer-first attitude, with a strong focus on delivering exceptional service and resolution
• Self-motivated, independent decision-making skills, with the ability to work effectively in a remote environment
• Strong written and verbal communication skills, conveying a friendly and helpful tone
• Professional, positive, and friendly demeanor, demonstrating empathy and patience in all customer interactions
• A genuine commitment to providing an outstanding customer experience
• Bilingual (Spanish) skills are a plus, but not required
• Strong computer skills and the ability to multi-task, with a wired, high-speed internet and phone connection
• A quiet, private place in your home where you can work without background noise

Essential Qualifications

In addition to the skills and experience listed above, you'll need:

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 1-2 years of customer service experience, preferably in a remote or call center environment
• Strong problem-solving and analytical skills, with the ability to think critically and outside the box
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike

Preferred Qualifications

While not required, the following qualifications are preferred:

• 2-3 years of customer service experience, preferably in a remote or call center environment
• Bilingual (Spanish) skills, with the ability to communicate effectively with Spanish-speaking customers
• Experience working with ERP systems or other customer relationship management software
• Strong technical skills, with the ability to troubleshoot basic product-related inquiries

What We Offer

At blithequark, we're committed to providing our employees with a comprehensive benefits package, including:

• Health, dental, and vision benefits
• 401(k) with company match
• Paid time off, including paid volunteer time
• Generous employee discount
• Opportunities for growth and career development, including on-the-job training, learning and development programs, and tuition reimbursement

Work Environment and Company Culture

At blithequark, we're proud of our company culture, which is built on a foundation of respect, empathy, and teamwork. As a remote customer service representative, you'll be an integral part of our team, working closely with colleagues and managers to provide an outstanding customer experience. We're committed to providing a supportive and inclusive work environment, with regular check-ins, coaching, and feedback to help you succeed in your role.

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a new challenge, we want to hear from you! Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We can't wait to hear from you and explore how you can join our team at blithequark!

Career Growth Opportunities

At blithequark, we're committed to helping our employees grow and develop in their careers. As a customer service representative, you'll have opportunities to learn and develop new skills, take on new challenges, and advance in your career. We offer regular training and development programs, as well as tuition reimbursement, to help you achieve your career goals.

Conclusion

Thank you for considering this exciting opportunity to join our team at blithequark! We're looking for talented and motivated individuals who are passionate about delivering exceptional customer service and are committed to providing an outstanding experience for our customers. If you're looking for a new challenge and are eager to join a dynamic and supportive team, we encourage you to apply. We can't wait to hear from you and explore how you can contribute to our team's success!