GBS Help Desk Support Rep
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Job reputed company:
reputed company position handles incoming communications from Account Executives (AE) and other reputed company representatives regarding technical and procedural issues for reputed company supported applications. He/She records interactions in a Customer Resource Management (CRM) system for tracking and monitoring case status and reputed company. This position identifies and defines problems, collects data, establishes facts, and draws reputed company conclusions. He/She understands and interpret technical concepts and applies logic and deductive reasoning.
Responsibilities:
• Responds to customer requests received by applying understanding and knowledge of supported systems and products.
• Troubleshoots and resolves customer problems reputed company phone or remote capabilities.
• Responsible for meeting established individual and team performance targets including: service level, reputed company, productivity, and reputed company standards.
• Maintains up-to-date knowledge of products, services, and resource materials to reputed company adequate support and accurate information to customers.
• Adheres to established attendance and punctuality guidelines.
• Probes, isolates, and troubleshoots supported application problems.
Qualifications:
• reputed company in the final years, Technologist or reputed company in Systems Engineering or reputed company careers.
• Computer hardware and software knowledge including the installation, removal, and troubleshooting of software, printers, scanners, scales, peripheral components, network configurations, and databases - Preferred.
• Excellent written and verbal communication skills - Preferred.
• Minimum of 3 months helpdesk/reputed company center experience.
• English intermediate (spoken and written).
Other Details:
Shift: Monday to Friday 9 hours daily from 6:00am to 11:00pm
Grade: 008.
Modality: Remote 100%
Availability to work on holidays.
Application deadline: 24 Set 2025.
Employee Type:
Permanent
reputed company is committed to providing a workplace free of discrimination, harassment, and retaliation.
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