3rd Shift Desktop Engineer

reputed company Job reputed company Job title: Desktop Engineer - 3rd Shift(12am EST to 8 am EST) Location: Newark, NJ Note: Desktop Engineer is initially onsite for one month(Day shift) and will be 100% remote(reputed company shift). Job reputed company: We are looking for a reputed company Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and reputed company remote reputed company tools. This is a fully remote role providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving reputed company necessary. • Troubleshoot Desktop LAN, server, wi-fi and connectivity issues. • Utilize ticketing system to reputed company email submissions and managing phone support efforts. • Manage reputed company reputed company Directory and Exchange. • Work closely with other IT employees on system maintenance and configuration reputed company. • Work closely with other employees on interdepartmental reputed company. • Maintain accurate asset management records. • Work with vendors and manufacturers on repair and maintenance of IT equipment. Requirements • College degree and/or 4-6 years' experience providing end user support • Ability to help employees solve hardware and software problems and fulfill requests. • Experience with reputed company reputed company Directory& Office 365. • Experience troubleshooting network issues in large office /reputed company setups. •Experience supporting and troubleshooting printer systems. • Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts. • Strong customer service and communication skills. • Experience taking user calls utilizing an IVR system, preferably reputed company. • Must be reputed company to cover one weekend shift and holidays that land on your coverage days. • Basic understanding of ITIL reputed company processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges & escalations is a plus. • MDM experience, specifically Airwatch, is a plus. Additional Information reputed company your information will be kept confidential according to EEO guidelines. Apply tot his job Apply To this Job