Experienced Technical Program Manager Senior Director – Cloud Infrastructure, Reliability Engineering, and Customer Support Innovation

Introduction to Microsoft and the Role

Microsoft, a global leader in technology and innovation, is seeking a highly motivated and experienced Technical Program Manager, Senior Director to join its Customer Experience & Success (CE&S) organization. With over 18,000 employees worldwide, CE&S is responsible for designing and implementing Microsoft's end-to-end customer experience. As a Technical Program Manager, you will play a crucial role in deploying technical strategies and tooling innovations to enhance customer application resiliency and experience. This is an exceptional opportunity to work with a talented team of professionals who share a passion for delivering high-quality support offerings and driving technical innovation.

Job Highlights

• Start Date: Immediate openings available
• Position: Technical Program Manager, Senior Director
• Company: Microsoft
• Compensation: Competitive salary and benefits package
• Location: Remote, with flexibility to work up to 100% from home

Key Responsibilities

As a Technical Program Manager, Senior Director, your key responsibilities will include:

• Designing and building new delivery innovations that enhance customer resiliency, response time, service reliability, capacity planning, and proactive notification
• Developing strategies that elevate the relationship between hyper-scalers and their customers from vendors to partners
• Leveraging expertise in cloud infrastructure, reliability engineering, and system architecture to drive technical innovations and improvements
• Leading and mentoring project managers and teams within the program, fostering a culture of continuous improvement and professional growth
• Collaborating deeply with cross-functional teams to deploy technical strategies and tooling innovations that enhance proactive and reactive support for customers
• Defining and driving initiatives that improve customer uptime for critical workloads
• Providing global thought leadership for technical integration and innovation with the Support business units, Offerings team, customers, and Engineering

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's Degree in Engineering, Computer Science, Business, Operations, Finance, or a related field, and 8+ years of work experience in program management, process management, or process improvement
• 5+ years of technical support-related, program management, or delivery management experience
• 5+ years of experience in executive-level stakeholder management and communications
• Excellent leadership, communication, and problem-solving skills, with the ability to manage complex programs and multiple workstreams
• A strong understanding of cloud infrastructure, reliability engineering, and system architecture, with expertise in customer monitoring, operation, and troubleshooting of cloud-hosted solutions

Preferred Qualifications

Preferred qualifications include:

• Proven technical leadership with the ability to design and build innovative delivery solutions that have wide-ranging applications for customers
• Experience in developing strategies that elevate the relationship between hyper-scalers and their customers from vendors to partners
• Expertise in cloud infrastructure, reliability engineering, and system architecture, specifically regarding customer monitoring, operation, and troubleshooting of cloud-hosted solutions
• Demonstrated ability to lead and mentor project managers and teams within a program, promoting a culture of continuous improvement and professional growth
• Credibility and expertise to act as an executive-level sponsor and leader, driving the creation of new technical innovations for a superior proactive and reactive support experience for customers

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Strong technical leadership and innovation skills, with the ability to design and build new delivery solutions
• Excellent communication, collaboration, and stakeholder management skills, with the ability to work effectively with cross-functional teams
• Strong problem-solving and analytical skills, with the ability to adapt to changing requirements and prioritize effectively
• Ability to manage complex programs and multiple workstreams, with attention to detail and commitment to meeting deadlines
• Strong understanding of cloud infrastructure, reliability engineering, and system architecture, with expertise in customer monitoring, operation, and troubleshooting of cloud-hosted solutions

Career Growth Opportunities and Learning Benefits

At Microsoft, we are committed to helping our employees grow and develop their careers. As a Technical Program Manager, Senior Director, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development and training programs, designed to help you build new skills and advance your career
• Opportunities to work on high-impact projects and initiatives, with the potential to drive real change and innovation
• A collaborative and supportive work environment, with a talented team of professionals who share a passion for delivering high-quality support offerings and driving technical innovation
• Flexible work arrangements, including the ability to work up to 100% from home

Work Environment and Company Culture

At Microsoft, we are committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture is built on a set of core values, including:

• Respect and empathy for our customers, partners, and colleagues
• A growth mindset, with a focus on continuous learning and improvement
• A commitment to innovation and experimentation, with a willingness to take risks and try new things
• A focus on collaboration and teamwork, with a recognition that our collective efforts are greater than the sum of our individual contributions

Compensation, Perks, and Benefits

As a Technical Program Manager, Senior Director at Microsoft, you will be eligible for a competitive salary and benefits package, including:

• A base salary range of $124,800 - $266,800 per year, depending on location and experience
• A range of benefits, including health insurance, retirement savings, and paid time off
• Access to a range of perks and discounts, including discounts on Microsoft products and services
• Opportunities for professional development and growth, with a focus on continuous learning and improvement

Conclusion

If you are a motivated and experienced technical professional, with a passion for delivering high-quality support offerings and driving technical innovation, we encourage you to apply for this exciting opportunity. As a Technical Program Manager, Senior Director at Microsoft, you will have the chance to work on high-impact projects and initiatives, with the potential to drive real change and innovation. You will be part of a talented team of professionals who share a passion for delivering exceptional customer experiences, and you will have access to a range of career growth opportunities and learning benefits. Don't miss out on this opportunity to join our team and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

How to Apply

To apply for this role, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to our team's success.