Experienced Customer Service Representative for Specialty Mail Order Pharmacy – Work from Home Opportunity in Nevada with Blithequark

Introduction to Blithequark and Our Mission

At blithequark, we are driven by a singular purpose: to bring heart to every moment of health care. This guiding principle shapes our commitment to delivering enhanced, human-centric health care in a rapidly changing world. Our brand, with heart at its core, sends a personal message that how we deliver our services is just as important as what we deliver. We are seeking a dedicated and compassionate Customer Service Representative to join our Specialty Mail Order Pharmacy team, working from the comfort of your own home in Nevada.

About the Role

As a Pharmacy Service Representative at blithequark, you will play a vital role in providing telephone support to patients receiving life-sustaining specialty drug therapy. Your responsibilities will include the overall coordination and processing of new patient medication orders and reorders, verifying and revivifying benefits, and assisting patients with translating and entering new or refill prescriptions into our pharmacy information system. You will also communicate and collect copay amounts, obtain authorizations, and work with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues.

Key Responsibilities:

• Provide exceptional customer service to patients, insurance companies, and internal partners via phone, ensuring timely processing of specialty medications and meeting financial and clinical expectations.
• Coordinate and process new patient medication orders and reorders, including verifying benefits and assisting with prescription entry into the pharmacy information system.
• Communicate effectively with patients, insurance companies, and healthcare providers to resolve issues and ensure seamless delivery of specialty medications.
• Work collaboratively with internal teams to identify and resolve accounts receivable or clinical issues, ensuring high-quality patient care and customer satisfaction.
• Maintain accurate records and documentation, adhering to blithequark's policies and procedures.

Qualifications and Requirements

To succeed in this role, you will need:

Essential Qualifications:

• One year of experience in a customer service role, handling and resolving complex customer needs over the phone.
• One year of work experience with Windows-based applications, including Microsoft Office, internet navigation, and email applications.
• One year of computer keyboarding experience, with skills and aptitude in data entry and record-keeping.
• A verifiable high school diploma or equivalent.

Preferred Qualifications:

• Healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology.
• Previous experience in a pharmacy or healthcare setting, with knowledge of specialty medications and patient care.

Skills and Competencies

To excel in this role, you will need:

• Superb communication and interpersonal skills, with the ability to empathize with patients and provide compassionate care.
• Strong problem-solving and analytical skills, with attention to detail and ability to resolve complex issues.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Proficiency in Windows-based applications, with ability to learn and adapt to new software and systems.
• A strong commitment to customer satisfaction, with a patient-centric approach to care.

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to:

• Comprehensive training programs, including onboarding and ongoing professional development.
• Opportunities for career advancement, with a clear path for progression within the company.
• A supportive and collaborative work environment, with a team of experienced professionals who are passionate about delivering exceptional patient care.
• Access to a range of learning resources, including online courses, workshops, and conferences.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote worker, you will be part of a dynamic and supportive team, with:

• A flexible and autonomous work environment, with the ability to work from home and manage your own schedule.
• A comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and Employee Stock Purchase Plan.
• A range of well-being programs, including education assistance, free development courses, and discount programs with participating partners.
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming and inclusive to all employees.

Compensation and Benefits

The typical pay range for this role is $17.00 - $28.45 per hour, depending on experience and qualifications. In addition to your compensation, you will enjoy a range of benefits, including:

• A comprehensive benefits package, including medical, dental, and vision benefits.
• A 401(k) retirement savings plan and Employee Stock Purchase Plan.
• A range of well-being programs, including education assistance and free development courses.
• Paid Time Off (PTO) and paid holidays throughout the calendar year.

Conclusion

If you are a compassionate and dedicated customer service professional, with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity to join our Specialty Mail Order Pharmacy team at blithequark. With a commitment to growth, development, and well-being, we offer a supportive and inclusive work environment that will allow you to thrive and succeed. Apply now to take the first step in your journey with blithequark!