Urgently Hiring: Experienced Care Coordinator - Remote Telehealth Position for Whole Person Health Management

Join Our Team as a Care Coordinator and Make a Difference in Whole Person Health

Vaya Health, a leading healthcare organization, is seeking a highly skilled and compassionate Care Coordinator to join our team on a remote basis. As a Care Coordinator, you will play a vital role in providing proactive intervention and telephonic coordination of care to eligible members, ensuring they receive appropriate screening, assessment, services, and care transitions. If you have a passion for delivering exceptional care and are looking for a rewarding career opportunity, we encourage you to apply.

About Vaya Health and Our Mission

Vaya Health is dedicated to improving the health and well-being of individuals with complex needs. Our mission is to provide high-quality, person-centered care that addresses the unique needs of each member. We believe in fostering a culture of compassion, empathy, and respect, and we are committed to making a positive impact in the lives of those we serve.

Key Responsibilities:

• Conduct telephonic outreach and engagement activities for members eligible for Tailored Care Management and NC Healthy Opportunities Pilot services.
• Administer screenings and assessments to identify member needs and develop person-centered care plans.
• Link members to appropriate care and services, including locating providers, scheduling appointments, and providing education on health topics.
• Manage transitions of care between settings, ensuring seamless discharge planning and follow-up.
• Assess eligibility for the NC Healthy Opportunities Pilot and link eligible members to these services using the NCCARE360 software platform.
• Document activities in designated software platforms according to Vaya policy and procedure.

Essential Qualifications:

• Bachelor's degree in a human service-related field (such as Psychology, Social Work, etc.).
• Two (2) years of post-degree progressive experience providing similar services to the population served.
• Exceptional interpersonal skills, effective oral and written communication skills, and the ability to make prompt independent decisions.
• Problem-solving, negotiation, and conflict resolution skills.
• Knowledge of Behavioral Health/I/DD Tailored Plan (Tailored Plan) eligibility and services.
• Working understanding of whole-person health and health-related resource needs.

Preferred Qualifications:

• Call Center (inbound/outbound) experience.
• Tailored Care Management experience.
• Care Coordination experience.
• NC Healthy Opportunities Pilot experience.

Skills and Competencies:

• Diplomacy and discretion to effectively negotiate and resolve issues.
• Detail-oriented with ability to organize multiple tasks and priorities.
• Proficient in Microsoft Office products (Word, Excel, PowerPoint, Outlook, Teams, etc.).
• Ability to work in a fast-paced environment with changing priorities.

What We Offer:

Compensation and Benefits:

Vaya Health offers a competitive salary and a comprehensive benefits package, including:

• Competitive salary depending on qualifications and experience.
• Opportunities for professional growth and development.
• Comprehensive training and support.
• Flexible work arrangements, including remote work options.

Career Growth Opportunities and Learning Benefits:

At Vaya Health, we are committed to supporting the career growth and development of our team members. We offer:

• Regular training and education opportunities.
• Access to mentorship and coaching.
• Opportunities for advancement and promotion.

Work Environment and Company Culture:

Vaya Health is a dynamic and supportive work environment that values:

• Collaboration and teamwork.
• Innovation and creativity.
• Compassion and empathy.
• Diversity and inclusion.

How to Apply:

If you are a motivated and compassionate professional looking to make a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our Career Center at https://www.vayahealth.com/about/careers/ to submit your application.

Equal Opportunity Employer:

Vaya Health is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds.

Deadline for Application:

This position is open until filled. We encourage you to apply as soon as possible to be considered for this opportunity.