Experienced Full-time Remote Customer Service Representative for a Global Leader in Collectibles Authentication and Grading Services ($18-$20/hour)

Welcome to blithequark

blithequark is a pioneering, multi-divisional global organization that has been at the forefront of third-party expert authentication, grading, and conservation of collectibles since 1987. With a rich history spanning over three decades, we have certified nearly 90 million coins, banknotes, comic books, video games, trading cards, sports cards, stamps, and related collectibles. Our mission is to provide expert, impartial, and tech-enabled services that add value and liquidity to our customers' collections, while fostering a culture of excellence, innovation, and customer satisfaction.

About the Role

We are seeking highly skilled and experienced Full-time Customer Service Representatives to join our dynamic team. As a Customer Service Representative at blithequark, you will play a vital role in delivering exceptional customer experiences, providing expert support, and driving business growth. Your primary responsibilities will include assisting customers by answering inquiries about our services, providing submission processing information, and collaborating with other departments to ensure seamless customer satisfaction.

Key Responsibilities:

• Answer incoming phone calls via a multiline telephone system, providing prompt and professional support to customers
• Prepare and provide internal and external written correspondence via email, ensuring timely and effective communication
• Assist customers, dealers, and submission centers with their accounts and submissions, resolving issues and addressing concerns
• Answer customer inquiries about products and services offered, making recommendations to provide optimal product satisfaction
• Maintain accurate records of customer accounts, submissions, and product information, ensuring data integrity and quality
• Collect customer feedback and analyze customer needs, making recommendations to management for potential products and/or services
• Prepare product and/or service reports by collecting and analyzing customer information, providing valuable insights to drive business growth

What Will Make You Successful

To excel in this role, you will need to possess a unique blend of skills, experience, and personal qualities. These include:

• At least 2 years of previous customer service or call center experience, with a proven track record of delivering exceptional customer experiences
• Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner
• Ability to learn, gain, and retain product and procedural knowledge, with a strong desire to continuously improve and develop
• Demonstrated experience learning new systems, with a high degree of technical proficiency and adaptability
• High attention to detail and quality-focused, with a strong commitment to delivering accurate and timely results
• Able to multi-task with superior organizational skills, prioritizing tasks and managing time effectively in a fast-paced environment
• Possess strong prioritization and time management skills, with a high degree of flexibility and adaptability
• High School diploma or equivalent, with a strong foundation in customer service principles and practices

What You'll Receive from Us

At blithequark, we are committed to providing our employees with a comprehensive range of benefits, including:

• In-depth customer service training and opportunities for growth and career improvement, with a strong focus on professional development and continuous learning
• Equipment: We provide all the required equipment, including PC, 2 monitors, headset, mouse, Keyboard, and webcam, to ensure you have the tools you need to succeed
• A competitive compensation package, with a salary range of $18-$20 per hour, commensurate with experience and ability
• A generous full-time benefits package, including health, dental, and vision insurance options, 401(k) with company match, paid time off benefits, annual discretionary bonuses, and more

Location and Work Hours

This is a remote opportunity, with the flexibility to work from the comfort of your own home. We currently operate in the following states: AL, AR, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, MO, NC, NH, NJ, NM, NY, OH, OK, OR, PA, SC, TX, WA, WI. Please note that you must have a dedicated working space without distractions and stable internet connectivity with a minimum of 50 Mbps of bandwidth.

Our Customer Service Center operates from 8:00 AM to 8:00 PM (Eastern Time), from Monday to Saturday. We are currently recruiting for the work shift from 11:15 AM to 8:00 PM (Eastern Time). Please do not apply for this role if you cannot work these hours.

Your Key Stakeholders

As a Customer Service Representative at blithequark, you will have the opportunity to work with a talented team of professionals, including:

• Team Leader (Direct Supervisor)
• Operations Manager
• Performance People Manager
• Director of Customer Service

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth, development, and continuous learning. As a Customer Service Representative, you will have access to:

• Comprehensive training programs, designed to enhance your skills and knowledge in customer service, communication, and product expertise
• Mentorship and coaching, with experienced professionals who can provide guidance and support in your career development
• Opportunities for advancement, with a clear path for career progression and professional growth
• A culture of innovation and excellence, with a strong focus on continuous improvement and customer satisfaction

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment, with a strong focus on teamwork, collaboration, and mutual respect. Our company culture is built on the values of:

• Excellence, with a commitment to delivering exceptional customer experiences and continuously improving our services
• Innovation, with a focus on embracing new technologies, processes, and ideas to drive business growth and success
• Integrity, with a strong commitment to ethics, transparency, and accountability in all our interactions and transactions
• Customer satisfaction, with a passion for delivering exceptional customer experiences and building long-term relationships with our customers

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a range of perks and benefits designed to attract and retain top talent. These include:

• A competitive salary range of $18-$20 per hour, commensurate with experience and ability
• A generous full-time benefits package, including health, dental, and vision insurance options, 401(k) with company match, paid time off benefits, annual discretionary bonuses, and more
• Opportunities for career advancement and professional growth, with a clear path for career progression and development
• A dynamic and supportive work environment, with a strong focus on teamwork, collaboration, and mutual respect

Conclusion

If you are a motivated and experienced customer service professional, with a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to providing our employees with a comprehensive range of benefits, opportunities for growth and development, and a dynamic and supportive work environment. Join our team today and take the first step towards a rewarding and challenging career in customer service.