Technical Assistance Center Manager

Description: • Lead the Customer Support team to provide TAC support in voice over IP Telephony • Resolve network issues: Both LAN and WAN • Assist with Government provided services and applications • Help with user PC or Laptop issues • Test any proposed new software. Requirements: • Seven (7) years’ experience managing IT professionals • Six (6) years’ experience supporting Windows Server production environment • Six (6) years’ experience managing and supporting a complex call center system • At least seven (7) years’ experience in a customer support organization, dealing directly with the customers. • At least seven (7) years’ experience managing a staff of at least twenty (20) employees in a customer support environment. • Experience supporting IP based physical security systems. Benefits: • Competitive pay • Comprehensive health insurance • Dental and vision insurance • Paid life insurance • Paid time off • 11 paid holidays • Bonuses • Tuition reimbursement • Unlimited training • Opportunity to work in a collaborative, flexible, innovative environment! Apply Job! Apply to this Job