Experienced Technical Consultant for Customer Onboarding and Success in AEC Industry with CAD, BIM, and Training Expertise

Join the Team at blithequark: Where Customer Success Meets Innovation in AEC

Imagine having the best experience learning a new software tool – one that not only empowered you with new skills but also sparked a sense of excitement and engagement. At blithequark, we're on a mission to make that experience a reality for our customers in the Architecture, Engineering, and Construction (AEC) industry. We're seeking a talented Technical Consultant to join our team, focusing on customer onboarding, training, and success. If you're passionate about teaching, have a deep understanding of AEC practices, and excel in customer relationships, we want to hear from you.

About blithequark and Our Culture

blithequark is a global organization dedicated to providing innovative solutions for the AEC industry. We pride ourselves on fostering a diverse and inclusive work environment that values flexibility, growth, and collaboration. Our company culture is built on the principles of respect, integrity, and customer-centricity. We believe in empowering our employees to take ownership of their work, providing them with the necessary tools and resources to succeed, and recognizing their achievements.

Our work environment offers the advantages of a small team, where you get to know everyone, while being part of a global organization. We provide:

• Flexible time-off policies to ensure work-life balance
• Comprehensive health, dental, vision, and life insurance for you and your loved ones
• Company-matched retirement plans to help you plan for the future
• Opportunities for professional growth and development in a dynamic and supportive environment

Job Summary

We're looking for an experienced Technical Consultant to join our customer success team. As a Technical Consultant, you will play a critical role in guiding new customers through the onboarding process, developing learning materials, and leveraging your knowledge of CAD and BIM software to understand customer needs. If you're passionate about teaching, have a deep understanding of AEC practices, and excel in customer relationships, this is an exciting opportunity for you to join our global organization and make a meaningful impact.

Key Responsibilities

As a Technical Consultant at blithequark, your primary responsibilities will include:

• Guiding new customers on their onboarding journey from initial purchase to confident everyday use of our BIM software and project delivery tools
• Developing and maintaining learning content to support new and existing customers, including live instruction and on-demand materials
• Leveraging your knowledge of CAD and BIM software applications to understand customer needs and product requirements
• Developing customer relationships to advise organizations on deriving value from BIM software and project delivery
• Collaborating with cross-functional teams to ensure seamless customer experiences and identify opportunities for growth

Requirements and Qualifications

To succeed in this role, you'll need:

Essential Qualifications:

• Bachelor's degree in a related field (e.g., AEC, education, or computer science)
• 3+ years of experience in the AEC industry, preferably with CAD and BIM software applications
• Proven experience in teaching, training, or customer onboarding
• Deep understanding of current and emerging practices in the AEC industry
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks

Preferred Qualifications:

• Experience with BIM project delivery and AEC software applications
• Certification in CAD or BIM software applications (e.g., Autodesk, Graphisoft)
• Experience with adult education principles and instructional design
• Strong analytical and problem-solving skills
• Experience working in a global organization or with diverse customer bases

Skills and Competencies

To excel in this role, you'll need to possess:

• Strong technical skills in CAD and BIM software applications
• Excellent teaching and training skills, with the ability to adapt to different learning styles
• Effective communication and interpersonal skills, with the ability to build strong customer relationships
• Analytical and problem-solving skills, with the ability to identify and resolve customer issues
• A passion for customer success and a commitment to delivering exceptional experiences

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. As a Technical Consultant, you'll have access to:

• Comprehensive training programs to enhance your technical and soft skills
• Mentorship opportunities with experienced professionals in the AEC industry
• Career development and growth opportunities within the company
• A dynamic and supportive work environment that encourages learning and innovation

Work Environment and Company Culture

At blithequark, we pride ourselves on fostering a diverse and inclusive work environment that values flexibility, growth, and collaboration. Our company culture is built on the principles of respect, integrity, and customer-centricity. We believe in empowering our employees to take ownership of their work, providing them with the necessary tools and resources to succeed, and recognizing their achievements.

Compensation and Benefits

We offer a competitive compensation package that includes:

• A competitive salary range
• Comprehensive health, dental, vision, and life insurance
• Company-matched retirement plans
• Flexible time-off policies and work-from-home options
• Opportunities for professional growth and development

Conclusion

If you're passionate about teaching, have a deep understanding of AEC practices, and excel in customer relationships, we encourage you to apply for this exciting opportunity at blithequark. As a Technical Consultant, you'll play a critical role in guiding new customers through the onboarding process, developing learning materials, and leveraging your knowledge of CAD and BIM software to understand customer needs. Join our global organization and be a part of creating great customer experiences in the AEC industry.

blithequark is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds.