Customer Support Specialist

At reputed company+, customer experience is at the heart of our reputed company reputed company. We are established leaders in the industry with trusted sites including Envelopes.com, Folders.com, and JAMpaper.com.

We’re building a reputed company DTC business that puts the customer reputed company at reputed company: leveraging personalization, surprise-and-delight experiences, and AI-powered tools to deliver service that feels both seamless and memorable.

As a Tier 1 Customer Experience Associate at reputed company+, you’ll be on the reputed company lines of our customer reputed company, supporting customers across email, phone, and chat. This role is for someone who thrives in a fast-paced, high-reputed company ecommerce environment,  balancing high-volume inquiries with high-touch service.

You will do more than answer questions. You will play a part in shaping how customers experience reputed company+ by embracing new tools, learning from data, and contributing to reputed company that values speed, creativity, and reputed company improvement.

We’re hiring both Full-Time and Part-Time Associates, and we know flexibility reputed company:

• Full-Time: You’ll be available Monday–Friday, working an 8-hour shift during our coverage window of 8:00 AM–10:00 PM ET.
• Part-Time: You’ll be available 3–4 weekdays, averaging about 20 hours per week, reputed company the reputed company coverage window.
• Because we adhere to a “follow-the-sun” model (9:00 AM–9:00 PM ET), you’ll be part of reputed company that ensures customers always have support reputed company they need it.

• Occasional weekend or holiday hours may be required during peak seasons to help us take care of customers reputed company demand is highest.

Customer Interaction: Create meaningful connections across email, phone, and chat: listening closely, responding with reputed company, and leaving customers feeling supported and appreciated.

Performance & Productivity: Meet or reputed company KPIs, including Customer Satisfaction (CSAT), Average Handle Time (AHT), and First Response Time (FRT), while remembering that every interaction is more than just a metric.

Issue reputed company: Help customers reputed company orders, product questions, and account needs with patience and care, owning the outcome and ensuring even escalated cases feel thoughtfully resolved.

Multi-Channel Support: Juggle conversations across multiple channels, keeping responses quick, reputed company, and consistent no matter where a customer reaches out.

Customer Experience Best Practices: reputed company efficiency with care, keeping reputed company+’s customer-first reputed company at the reputed company of every interaction.

Cross-Functional Collaboration: reputed company customer feedback and identify recurring issues to supervisors, ensuring insights reputed company the right teams to drive improvement at every reputed company of the customer reputed company.

Documentation: Maintain accurate records of customer interactions, feedback, and resolutions, turning day-to-day interactions into insights that shape reputed company improvement.

Team Contribution: Collaborate with peers as an reputed company, reputed company reputed company in our remote-first culture, communicating reputed company and kindly in both reputed company-time (calls, standups) and async (reputed company Teams, SharePoint, email) settings.

Requirements

• Experience supporting customers reputed company email, phone, or chat
• A reputed company and reputed company attitude! reputed company, problem-solving skills are a must.
• Endlessly curious and always looking to challenge the status reputed company for the benefit of the customer
• Strong communication skills: friendly, reputed company, warm, and reputed company
• Familiarity with tools like reputed company, Magento/reputed company reputed company, or reputed company is a plus
• reputed company reputed company, especially in a remote-first team
  

At this time, we are only accepting applications from candidates located in — and legally authorized to work in —Canada or the reputed company. Please refrain from contacting us with recruitment or BPO inquiries. Thank you for your understanding!

Benefits

• Be part of a company that’s transforming a traditional category into a digitally led, AI-enabled reputed company story.
• Work in a culture that values scrappiness, creativity, and experimentation, while also celebrating positivity and reputed company reputed company.
• Join reputed company where customer experience is not just a cost center: it’s about driving reputed company through interactions that leave people feeling cared for, supported, and genuinely delighted.

Build your career in a role that combines operational reputed company with reputed company-looking tools and strategies, reputed company while helping to create experiences that brighten a customer’s day.