Call Quality Analyst
A company is looking for a Call Quality Analytics Specialist to assess the performance quality of call center agents.
Key Responsibilities
• Monitor inbound and outbound calls, chats, and emails to evaluate agent performance
• Compile and track performance data using quality monitoring systems
• Provide coaching and feedback to call center staff to promote continuous improvement
Required Qualifications
• High school diploma or GED required
• 2-3 years of call center experience
• Proficiency in Microsoft Office
• Ability to adapt to change and prioritize effectively
• Bi-lingual skills are a plus
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