**Experienced External Support Engineer – Bridging Content Teams and Tools Engineering at blithequark**

Are you a tech-savvy individual with a passion for bridging the gap between content creation teams and tools engineering? Do you thrive in a fast-paced environment where no two days are the same? Look no further than blithequark, a leading innovator in the entertainment industry, as we seek an Experienced External Support Engineer to join our team. As an External Support Engineer at blithequark, you will be the first point of contact for content teams when they encounter issues with our tools. Your expertise will help filter issues and feedback to our tools team, ensuring that our content creators can focus on what they do best – creating engaging content for our global audience. With a strong background in technical support, you will be responsible for providing top-notch support to our external content creation teams, creating reference materials, and training them on our toolset. **Key Responsibilities:** * Provide technical support to content/external teams in regards to use of content tools, ensuring that they have the necessary knowledge and skills to utilize our tools effectively * Create reference materials and provide training to get external teams up to speed with the toolset, including documentation, tutorials, and workshops * Solve and debug possible issues with tools and workflows to quickly resolve issues for users, leveraging your expertise in C# code and other relevant technologies * Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA, ensuring that our content teams receive timely and effective support * Advocate for tools, workflow improvements, and suggestions from external teams, using your technical expertise to drive positive change * Partner with other engineers to develop tools and processes that improve efficiency and quality, fostering a culture of collaboration and innovation * Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion, ensuring that our content teams have the tools they need to succeed * Exemplify reliability, accountability, and professionalism in all work-related interactions, setting a high standard for yourself and your team **Essential Qualifications:** * Bachelor's degree in Computer Science or related field, or equivalent work experience * Experience supporting a live service or tool environment, with a strong understanding of technical support principles and best practices * Unity 3D game and tool development experience, with a solid grasp of C# code and other relevant technologies * Experience with Jira, Confluence, or other defect tracking software, with a strong understanding of project management principles and workflows * iOS and Android mobile development experience, with a solid understanding of mobile app development principles and best practices * 5 years' experience in delivering production-level code in a professional environment, with a strong track record of technical expertise and problem-solving skills **Preferred Qualifications:** * Master's degree in Computer Science or related field, or equivalent work experience * Experience working in a fast-paced, dynamic environment, with a strong ability to adapt to changing priorities and deadlines * Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders * Experience with Agile development methodologies, with a strong understanding of Scrum principles and practices * Familiarity with cloud-based services and infrastructure, with a solid understanding of cloud computing principles and best practices **Work Environment and Culture:** As an External Support Engineer at blithequark, you will be part of a dynamic and innovative team that is passionate about delivering exceptional content to our global audience. Our work environment is fast-paced and collaborative, with a strong emphasis on technical expertise, problem-solving, and customer satisfaction. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. **Compensation and Benefits:** At blithequark, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. **How to Apply:** If you are a motivated and technically skilled individual who is passionate about bridging the gap between content creation teams and tools engineering, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience, as well as any relevant projects or achievements that demonstrate your technical expertise and problem-solving skills. **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives, and are proud to be an inclusive and supportive employer. **Note:** Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Apply Now! Apply for this job