Experienced Customer Support Specialist for Global Technology Leader – Delivering Exceptional Service via Phone and Email

Welcome to blithequark: A Global Technology and Services Leader

Imagine being part of a game-changing career that empowers you to make a real difference in the lives of customers worldwide. At blithequark, we're a global technology and services leader that powers the brands of the future, helping well-known brands improve their businesses with technology and integrated solutions in over 70 countries. Our commitment to excellence has earned us prestigious awards such as "World's Best Workplaces," Best Companies for Career Growth, and Best Company Culture, year after year.

About the Role: Customer Support Specialist

As a Customer Support Specialist at blithequark, you will play a vital role in delivering exceptional customer service to our valued customers via phone and email. Your primary objective will be to provide accurate information, resolve queries, and find solutions to ensure a seamless customer experience. If you're passionate about customer service, fluent in Danish, and have a good command of English, we'd love to hear from you.

Key Responsibilities:

• Provide exceptional customer service via phone and email, responding to customer inquiries and resolving issues in a timely and professional manner
• Offer accurate information about new bookings, rebookings, and cancellation options for air and rail travel, hotel bookings, and more
• Find solutions for each individual customer to ensure their journey runs smoothly, demonstrating empathy and a customer-centric approach
• Work collaboratively with the team to achieve customer satisfaction goals and contribute to the continuous improvement of our customer support services

Essential Qualifications:

To excel in this role, you must possess the following essential qualifications:

• Fluency in Danish and a good command of English
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike
• Flexibility and adaptability, with a willingness to work in a dynamic environment and adjust to changing priorities
• Strong problem-solving skills, with the ability to think critically and creatively to resolve customer issues

Preferred Qualifications:

While not essential, the following preferred qualifications will give you a competitive edge:

• Previous experience in customer support or a related field, with a proven track record of delivering exceptional customer service
• Knowledge of the travel industry, including air and rail travel, hotel bookings, and other related services
• Experience working in a fast-paced, dynamic environment, with the ability to prioritize tasks and manage multiple responsibilities

Skills and Competencies:

To succeed as a Customer Support Specialist at blithequark, you'll need to possess the following skills and competencies:

• Customer-centric approach: a passion for delivering exceptional customer service and ensuring customer satisfaction
• Communication skills: excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner
• Problem-solving skills: strong analytical and problem-solving skills, with the ability to think critically and creatively to resolve customer issues
• Teamwork and collaboration: a willingness to work collaboratively with the team to achieve customer satisfaction goals and contribute to the continuous improvement of our customer support services

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Support Specialist, you'll have access to:

• Comprehensive training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth within the company
• A supportive and dynamic work environment that encourages collaboration, innovation, and creativity

Work Environment and Company Culture:

At blithequark, we pride ourselves on our positive and inclusive company culture. As a Customer Support Specialist, you'll be working from the comfort of your own home in Lithuania, with the flexibility to manage your schedule and workload. You'll also be part of a supportive and fun team, with regular opportunities for socialization and team-building activities.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including:

• Bonus up to 150,- Euros / Gross
• Flexible work schedule, with the ability to work from home and manage your own schedule
• A job you can do from the comfort of your own home, with the flexibility to balance work and personal life
• Supportive and fun coworkers, with regular opportunities for socialization and team-building activities

Conclusion:

If you're passionate about customer service, fluent in Danish, and have a good command of English, we encourage you to apply for this exciting opportunity to join blithequark as a Customer Support Specialist. With our commitment to excellence, comprehensive training and development programs, and positive company culture, you'll have the opportunity to grow and develop in your career while delivering exceptional customer service to our valued customers. Don't miss out on this chance to be part of a game-changing career – apply now and take the first step towards an exciting and rewarding future with blithequark!