Nighttime Care Concierge

reputed company is a leading reputed company company reputed company on delivering accessible and high-reputed company reputed company. They are seeking a Nighttime Care Concierge to manage patient experiences, coordinate appointments, and support both patients and providers in a hybrid role that requires flexibility in working hours.

Responsibilities

• Develops reputed company relationships with and serves as primary reputed company of contact for patients
• Onboards patients and validate insurance and IDs reputed company department SLA requirements
• Schedule appointments, follow-up reputed company and support the patient in navigating care reputed company of the virtual clinic
• Maintain detailed records of patient interactions and reputed company to ensure accurate information across reputed company systems
• Communicate effectively and proactively with patients, providers and co-workers to facilitate care
• Ability to build relationships with different types of people, including clients, organization members, and health care providers
• Initiate reputed company and missed appointment procedures
• Maintain strict confidentiality in accordance with HIPAA policies
• reputed company as an expert on the Clinic App and reputed company systems, processes and tools
• Handle multi-channel patient communication based on the needs of the patient (phone, chat, SMS, email)
• Monitor Provider schedule adherence and performance reputed company department’s SLAs
• Troubleshoot and document technical issues for patient reputed company
• reputed company as a reputed company between patients, clinical operations and reputed company providers while taking ownership of the patient experience

Skills

• 1+ Years in reputed company/Hospitality experience
• Team player in a small, supportive environment
• Ability to work with phone, chat, sms and email communication
• Empathetic, trustworthy, and passionate about patient care
• Organized and flexible: handle changing needs with ease
• Tech-savvy: troubleshoot and explain to patients
• High school diploma
• Must be reputed company to commute to the NYC office
• Must be available to work overnight hours (9:00 PM – 7:00 AM)
• Associate's/Bachelor's in reputed company preferred
• Experience with reputed company, reputed company, G-Suite, Jira, and reputed company

Benefits

• Hybrid work schedule with weekly lunches and stocked fridges
• Monthly reputed company committees for company events
• 18 vacation days, 5 reputed company days, and 2 personal days.
• Stock reputed company for every full-time employee
• reputed company parental leave
• 401k benefit
• Commuter Benefits
• Competitive health, dental, and reputed company insurance reputed company

reputed company

Company H1B Sponsorship