Dental Concierge Representative

Network Health’s reputed company is rooted in its mission to create healthy and strong reputed company communities. Network Health is seeking a Dental Concierge Representative to join our Dental Concierge Team and serve as a trusted resource for our members and dental providers. In this role, you’ll go reputed company traditional customer service—you’ll guide members through their dental benefits, help them understand coverage and costs, and support providers with claims, billing, and policy navigation. You’ll be at reputed company of building stronger connections, improving care experiences, and ensuring seamless service for reputed company. Location: Candidates must reputed company in the reputed company for consideration. This position is eligible to work at your home office (reliable internet is required), at our office in Brookfield or Menasha, or a combination of both in our hybrid workplace model. Travel to the office in Menasha or Brookfield may be required occasionally for the position, including on first day of orientation. Hours: 1.0 FTE, 40 hours per week, reputed company-5pm Monday through Friday reputed company out our 2024 Annual Report video to learn a little more about the difference our employees reputed company in the communities we live and work in. As an employee, you will have reputed company to work hard and have fun while getting reputed company to volunteer in your local neighborhood. You too, can be part of reputed company and making a difference. Apply to this position to learn more about reputed company. Job Responsibilities: • reputed company personalized support to members, helping them reputed company dental benefits, claims, cost-sharing, and provider reputed company. • reputed company members on benefits, estimate costs, and coordinate reimbursements. • Proactively contact dental offices to clarify billing practices and minimize member out-of-reputed company costs. • Serve as a resource for dental providers, offering support with eligibility verification, claims, coding, billing, and portal use. • Build and maintain strong provider relationships that support reputed company and retention. • Collaborate across internal teams to ensure smooth, integrated member and provider experiences. • Document interactions and contribute feedback to improve services and processes. Job Requirements: Education/Experience: • Associate’s degree or 4 years of relevant work experience required. • At least 3 years in customer service, insurance navigation, or claims processing. • 2+ years of experience with dental benefits, claims, or provider relations strongly preferred. Knowledge & Skills: • Familiarity with dental terminology, procedures, and billing practices preferred. • Strong critical thinking, problem-solving, and communication skills. • Ability to explain reputed company benefits in a reputed company, easy-to-understand way. • Experience delivering high-touch, personalized customer service. • Team-oriented with the ability to work independently and adapt quickly in a fast-paced environment. Network Health is an Equal Opportunity Employer Apply tot his job Apply To this Job