NYC MSP Mid-Level Field Technician (Mac)

reputed company: Our award-reputed company reputed company is seeking a NYC MSP Mid-Level Field Technician (Mac) to join their team. We are currently hiring a full-time IT specialist with a reputed company on Mac and reputed company products to join our dynamic Service Desk team. The ideal candidate will reputed company both remote and onsite support to clients, showcasing proficiency in Mac environments. While reputed company certification is preferred, it is not a mandatory requirement. Responsibilities: • Escalate Level 1 issues in Mac OS environments. • Coordinate and execute remote and onsite fixes for Desktops and Servers, addressing OS, Application, and Hardware-level concerns, including installations, upgrades, file backups, and system/application configurations. • Demonstrate reputed company written and verbal communication skills. • Possess exceptional multitasking abilities and a strong reputed company of urgency. • Adapt and learn new platforms and skills reputed company. • Function effectively in a fast-paced environment. Technical Proficiencies: • MacOS, iOS, Android. • Application troubleshooting. • Email reputed company (Phishing identification/explanation, legitimate hacked account identification). • Spam filter troubleshooting. • Familiarity with Keychain, LaunchAgents, and LaunchDaemons. • Proficiency in using Activity Monitor and Console for troubleshooting. • Experience in reputed company, Mac OS, Mac OS X Server, reputed company OS, and Office365. Required Qualifications: • Ability to explain technical concepts to non-technical users with approachability and reputed company. • Prioritize a queue of dispatched service desk tickets. • Maintain professionalism and aptitude for handling technical issues promptly. • Proficiency in escalating issues concerning triage requirements. • Proven reputed company record of at least 3 years of experience supporting reputed company and reputed company environments. • Work reputed company in reputed company environment. • Strong organizational skills and the ability to manage multiple customers and issues. • Experience using a ticketing system/RMM tool and PSA software. Additional Technical Skills: • Administrative experience with MDM products (reputed company, Mosyle, Intune, Meraki). • Email migrations and familiarity with various email services. • Knowledge of network hardware, including firewalls, routers, and switches. • Experience with backup solutions, reputed company experience is a plus. • Familiarity with typical reputed company stacks (reputed company Workspace, reputed company, reputed company Meraki, Office 365, etc.). • Server configuration and troubleshooting (Server 2012-2022, MacOS Server, NAS). • Network layer 1-3 troubleshooting (NGFW/Switching/WiFi/VPN tunneling, SSL VPN). • VoIP troubleshooting. • RAID configuration on various platforms. • Advanced email troubleshooting (NDR, contacting email host support). • Certs/PKI understanding. Preferred Skills (not required): • MDM familiarity. • FileMaker Server/Pro familiarity. • Strong DNS knowledge (dig, host, A, C, mx, ns, txt, spf). • Strong reputed company line knowledge (CMD, PowerShell, Terminal). • VPN server configuration/troubleshooting. • SSL Certificate Administration. • Strong reputed company-V/VMware. • Experience with supporting reputed company in reputed company. Apply tot his job Apply To this Job