Experienced Customer Service Representative – Remote Work Opportunity with blithequark for Delivering Exceptional Client Experiences

Welcome to blithequark

blithequark is a pioneering technology producer in the human services field, renowned for developing cutting-edge solutions for complex human service operations. With a legacy spanning over 50 years as a family-owned and operated business, we pride ourselves on considering our employees and clients as part of an extended family. Our culture is built on the pillars of teamwork, dedication, empowerment, and a strong emphasis on work-life balance, providing an optimal atmosphere for career growth and achievement. As a multi-state operation with a staff of over 650 employees throughout the United States, we rely on the expertise of our team to support and develop the very best systems and product lines in the industry, driving continued innovation.

Job Overview

At blithequark, we operate a 24/7 call center facility, and we are seeking an experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for receiving a high volume of inbound calls, ranging from 100 to 150 calls per day, from clients in accordance with our Standard Operating Procedures and contractual obligations. Your role will involve categorizing all calls received into predefined categories and performing other duties as assigned. This is a fully virtual opportunity, offering the flexibility of working from home, with virtual interviews, online training, and a permanent remote work arrangement.

Key Responsibilities:

• Maintain a comprehensive understanding of policies and procedures to ensure seamless client interactions
• Possess strong oral and written communication skills to effectively address client inquiries and concerns
• Exhibit knowledge of modern office practices, procedures, and equipment to efficiently manage calls and data entry tasks
• Demonstrate excellent interpersonal skills, using tact, patience, and courtesy when interacting with clients and colleagues
• Utilize various communication methods, including email, phone, and chat, to provide exceptional client support

Requirements and Qualifications

To be considered for this role, you must possess a High School Diploma or equivalent, along with at least one year of prior experience in the area of service delivery, customer service, call center technology, or a related field. Alternatively, an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties will be accepted. Additionally, you must be proficient in data entry skills, including keyboard, mouse, and 10-key pad, with a minimum typing speed of 35 words per minute. Basic knowledge of Microsoft Office is also required.

Technical Requirements for Remote Work:

• A quiet and distraction-free workspace in your home, equipped with a desk or table
• A reliable, high-speed internet connection with a minimum download speed of 30 mbps (cable or fiber; no dial-up, satellite, pre-paid internet, or cellular hotspots)
• A smartphone with Android OS or iPhone for user authentication
• A personal headset (optional)

What We Offer

At blithequark, we are committed to providing a competitive compensation package, including a pay rate of $14 per hour, with shift differential. You will also be eligible for Medical, Dental, Vision, and 401(k) benefits after your first 30 days with us. Additionally, you will accrue Paid Time Off (PTO) from your first day, and have access to our Referral Program and internal promotion opportunities. We are an Equal Opportunity Employer and a Drug-Free Workplace, dedicated to fostering a diverse and inclusive work environment.

Career Growth and Development

At blithequark, we are dedicated to supporting the growth and development of our employees. As a Customer Service Representative, you will have access to ongoing training and development opportunities, designed to enhance your skills and knowledge. Our commitment to innovation and excellence provides a dynamic and engaging work environment, where you can thrive and advance your career.

Work Environment and Company Culture

Our company culture is built on the values of teamwork, dedication, and empowerment. We believe in fostering a positive and inclusive work environment, where our employees feel valued and supported. As a remote worker, you will be an integral part of our team, with opportunities to collaborate and engage with colleagues across the organization.

How to Apply

If you are a motivated and customer-focused individual, with a passion for delivering exceptional client experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to welcoming you to our team at blithequark.

Conclusion

Join blithequark as a Customer Service Representative and become part of a dynamic and innovative team, dedicated to making a difference in the human services field. With a commitment to excellence, a positive work environment, and opportunities for growth and development, we offer a rewarding and fulfilling career path. Apply today and take the first step towards an exciting and challenging role, where you can make a real impact and achieve your full potential.