Experienced Remote Customer Service and Sales Representative for Home Refinancing and Real Estate Services

Introduction to blithequark

At blithequark, we are driven by our passion to connect people with the resources they need to achieve their goals. As a leader in the mortgage and real estate industry, we pride ourselves on delivering exceptional customer experiences through our team of highly skilled and dedicated professionals. Our mission is to foster a culture of connection, not just with our clients, but also with our employees, by providing a fun, family-oriented work environment that rewards, motivates, and supports success.

Job Overview

We are seeking an experienced and results-driven Remote Customer Service and Sales Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing extraordinary experiences to our existing customers, promoting and selling our products and services, and assisting with payments or changes on accounts. If you have a passion for delivering exceptional customer service, a drive to succeed in sales, and excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide exceptional customer experiences to a diverse range of existing customers, responding to their inquiries, and resolving their issues in a timely and professional manner.
• Effectively promote and sell our products and services, including mortgage refinancing and real estate services, to meet and exceed self-set sales goals.
• Overcome customer reluctance and objections, using persuasive communication and negotiation skills to drive sales and revenue growth.
• Read and communicate well in English, both written and verbal, and type and navigate a mouse while holding conversations with customers.
• Sit for long periods of time, navigating multiple computer systems, and managing a high-volume call center environment with ease and efficiency.
• Meet and exceed performance targets, including sales goals, customer satisfaction ratings, and quality metrics.

Essential Qualifications

To be successful in this role, you will need to possess a high level of professionalism, honesty, and drive, with a passion to excel in a fast-paced and dynamic environment. You will also require excellent communication, problem-solving, time management, organization, and multi-tasking abilities, with a strong focus on delivering exceptional customer experiences.

• Comfortable working on the phone with customers in a high-volume call center environment, with a strong ability to listen to customer challenges and issues, provide assistance towards a potential resolution, and drive overall sales.
• Ability to work independently in a remote setting, with minimal supervision, and maintain a high level of productivity and motivation.
• Strong technical skills, including proficiency in Windows 10+, with a minimum of 8GB+ RAM, 2.4GHz+ Quad Core Processor, and 25GB+ available disk space.
• Reliable internet connection, with a minimum download speed of 10Mbps and upload speed of 5Mbps, and a secure room with no outside sound, and monitor screens not visible from outside windows.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Previous experience in customer service, sales, or a related field, with a proven track record of success in meeting and exceeding performance targets.
• Knowledge of the mortgage and real estate industry, with a strong understanding of the products and services we offer.
• Excellent negotiation and persuasion skills, with the ability to overcome customer reluctance and objections, and drive sales and revenue growth.
• Strong analytical and problem-solving skills, with the ability to analyze customer data, identify trends and patterns, and develop effective solutions to drive business growth.

Skills and Competencies

To succeed in this role, you will need to possess a range of skills and competencies, including:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
• Strong problem-solving and analytical skills, with the ability to analyze complex customer issues, and develop effective solutions.
• Ability to work in a fast-paced and dynamic environment, with a high level of adaptability, flexibility, and resilience.
• Strong technical skills, including proficiency in multiple computer systems, and the ability to learn new technologies quickly.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the career growth and development of our employees. As a Remote Customer Service and Sales Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program, with training on our products and services, and our customer relationship management system.
• Ongoing coaching and feedback, with regular performance reviews, and opportunities for growth and development.
• Access to a range of online training resources, including webinars, workshops, and e-learning modules.
• Opportunities for career advancement, including promotions to senior roles, or moves into other areas of the business.

Work Environment and Company Culture

At blithequark, we pride ourselves on our fun, family-oriented work environment, which fosters a culture of connection, collaboration, and success. As a Remote Customer Service and Sales Representative, you will be working from home, with the flexibility to manage your own schedule, and work at times that suit you best. You will also have access to a range of perks and benefits, including:

• AUTOMATIC raises every 6 months, with opportunities for bonus payments, and other incentives.
• WEEKLY pay, with a competitive hourly rate, and opportunities for overtime.
• 100% work from home, with the flexibility to manage your own schedule, and work at times that suit you best.
• Huge advancement opportunities, with a range of career paths, and opportunities for growth and development.
• Monthly awards programs, with recognition and rewards for outstanding performance.
• Ongoing referral bonus incentives, with opportunities to earn extra money, by referring friends and family to join our team.
• Fun work environment, with a range of social events, and activities, to help you connect with your colleagues, and have fun.

Compensation, Perks, and Benefits

As a Remote Customer Service and Sales Representative at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive hourly rate, with opportunities for bonus payments, and other incentives.
• Comprehensive benefits package, including dental insurance, health insurance, paid time off, and vision insurance.
• Professional development assistance, with access to a range of training and development opportunities.
• Referral program, with opportunities to earn extra money, by referring friends and family to join our team.
• Fun work environment, with a range of social events, and activities, to help you connect with your colleagues, and have fun.

Conclusion

If you are a motivated and results-driven individual, with a passion for delivering exceptional customer experiences, and driving sales growth, we encourage you to apply for this exciting opportunity. As a Remote Customer Service and Sales Representative at blithequark, you will have the chance to work with a dynamic and supportive team, and contribute to the success of our business. Don't miss out on this opportunity to take your career to the next level, and apply today!