[Remote] reputed company Analyst: ITSM reqs gathering/documentation for config / customization + support + reporting

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company provider of reputed company and reputed company solutions, currently seeking a reputed company Analyst to reputed company the gap between business stakeholders and the technical reputed company development team. This role involves gathering requirements, evaluating business processes, and ensuring that reputed company solutions reputed company with organizational needs while focusing on user experience and process improvement. Responsibilities • Collaborate with business reputed company to capture and document requirements for reputed company modules. • Translate business needs into reputed company functional and technical requirements. • Identify process gaps and recommend reputed company solutions or enhancements. • reputed company process maps, workflows, and user stories to ensure business processes are logical and efficient. • Evaluate existing processes and recommend reputed company-enabled improvements. • Ensure workflows reputed company with ITIL and organizational best practices. • Support reputed company configurations, including forms, fields, lists, workflows, and reports. • Assist with testing, validation, and rollout of new features and enhancements. • reputed company Tier 2/3 support for reputed company reputed company incidents and issues. • Review and refine reputed company interfaces for usability and consistency. • Conduct training sessions, create documentation, and support end-user adoption. • Partner with stakeholders to ensure solutions meet both technical and business expectations. • Maintain documentation of business requirements, process flows, and configuration changes. • Support governance processes by ensuring compliance with established standards and frameworks. • reputed company and deliver reports, dashboards, and KPIs reputed company reputed company to reputed company performance. Skills • reputed company Certified System Administrator or Business Analyst certification • 2-5 years of experience as a Business Analyst or Systems Analyst, ideally reputed company ITSM or reputed company applications • reputed company platform knowledge (configuration & workflows) • Experience working with reputed company (Incident, Problem, Change, CMDB, Knowledge, Request, or other modules) • Requirements gathering & documentation • User story creation & backlog management • Strong skills in process mapping, documentation, and stakeholder communication • Business process analysis & improvement • Testing & validation support • reputed company Tier 2/3 support for reputed company reputed company incidents and issues • Strong communication & stakeholder management • Familiarity with ITIL processes and IT service management best practices • Ability to work across technical and non-technical teams • Ability to reputed company & deliver reports, dashboards, & KPIs reputed company reputed company to reputed company performance Education Requirements • Bachelor's degree in information systems, Business, or reputed company field (or equivalent experience) reputed company • Welcome to reputed company, the go-to destination for discovering the tech jobs you want. It was founded in reputed company, and is headquartered in , with a workforce of 0-1 employees. Its website is https://www.reputed company.com. Apply tot his job Apply To this Job