Experienced Full-Time Remote Contact Center Agent - Customer Service Representative for Healthcare Services

Join the blithequark Team: Deliver Exceptional Customer Experiences in Healthcare

blithequark is seeking highly motivated and customer-focused individuals to join our dynamic team as Contact Center Agents - Customer Service Representatives. As a remote worker, you'll have the flexibility to work from the comfort of your home while being part of our team. We're committed to providing quality healthcare services, and we need your skills to deliver exceptional customer experiences.

About blithequark

blithequark is a leading provider of healthcare services, dedicated to improving the lives of our members and customers. We're passionate about delivering high-quality care and exceptional customer experiences. Our team is built on a foundation of empathy, compassion, and a commitment to excellence. We're looking for individuals who share our values and are eager to make a positive impact in the healthcare industry.

Job Summary

As a Contact Center Agent - Customer Service Representative at blithequark, you'll interact with providers and members to provide information in response to inquiries, concerns, and questions about insurance coverage and products. You'll work in a fast-paced, dynamic environment, utilizing your excellent communication and problem-solving skills to resolve customer issues. This is a unique opportunity to join a team that values its employees and offers a comprehensive benefits package, career growth opportunities, and a competitive salary.

Key Responsibilities

• Interact with providers and members by phone to provide information in response to inquiries, concerns, and questions about insurance coverage and products.
• Transfer calls from members and providers to the appropriate department.
• Follow up on inquiries and complaints that have not been resolved.
• Provide information to customers in response to inquiries about products and services.
• Perform research on billing inquiries and claims to provide payments and refunds.
• Act as a liaison between various departments to address concerns.
• Identify, research, and resolve customer issues using the computer system.
• Follow up on customer inquiries not immediately resolved.
• Research member/provider billing and claims issues.
• Research payment and refund issues.
• Handle and resolve customer complaints.
• Navigate through automated information systems to analyze the caller's situation.
• Perform in a fast-paced, changing environment.
• Communicate effectively with customers, using clear and concise language.
• Serve as a liaison between the customer and various departments.
• Perform other duties as assigned by the management team related to job functions.

Requirements

Essential Qualifications

• High School Diploma or GED.
• Work experience in a face-to-face or call center environment.
• Experience multitasking between programs and completing required data entry of client demographics or client look-up systems while talking to customers.
• Work experience using a corporate email system.
• Experience navigating through system applications on a desktop computer or laptop.
• Adapt to a fast-paced and ever-changing environment.
• Flexibility to work evening and weekends due to business needs.

Preferred Qualifications

• Ability to proficiently read, write, and speak English and either: Russian, Mandarin, Cantonese, or Spanish.
• Healthcare industry work experience.
• Call Center experience in a metrics-driven environment.
• Previous healthcare work experience interacting with members and/or providers.

What We Offer

Competitive Salary and Benefits

We offer a competitive salary range of $39,208 - $52,000 for the Greater New York City Area (NY, NJ, CT residents) and $34,091 - $49,920 for all other locations within approved areas. Our benefits package includes:

• Medical, Dental, and Vision coverage.
• Incentive and recognition programs.
• Life insurance.
• 401(k) contributions.
• Flexible Reimbursement Accounts.
• Employee Assistance Plan.
• Basic Life & Accident Insurance.

Career Growth Opportunities

As a Contact Center Agent at blithequark, you'll have opportunities for career growth and development in areas such as:

• Performance Support.
• Senior Agent roles.
• People leader roles.
• Business Analytics.
• Workforce Effectiveness.

Training and Development

You'll undergo a 6-week paid virtual training program, which is classroom-based and scheduled between 9:30 am to 5:30 pm EST, Monday through Friday. Post-training, your work schedule will require availability for any shift between 8 am to 8 pm EST, including weekends and holidays as needed.

Work Environment and Culture

At blithequark, we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We offer a flexible work-from-home arrangement, allowing you to work from the comfort of your own home. Our team is built on a foundation of empathy, compassion, and a commitment to excellence.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a positive impact in the healthcare industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at blithequark.

We're excited to welcome new team members and look forward to the possibility of you joining our team and contributing to our mission of providing quality healthcare services.