Assistant Case Manager – National Programs

Description: • Access and navigate client portals to assist with case management tasks • Gather and submit assignment information to the Intake team • Make hotel reservations for employees as needed • Check in daily reports • Assist with file scheduling tasks as needed • Assist in the management of daily departmental operations • Perform data entry efficiently • Prepare and modify documents including correspondence, reports, drafts, memos, and emails • Reviews files, records, and obtain information to respond to requests • Provide general administrative and clerical support • Forward emails/tasks to the appropriate team member for handling • Assess and prioritize needs • Support other business needs as needed Requirements: • Excellent written and verbal communication skills • Strong organizational skills • Strong time management skills with the ability to multi-task • Strong basic computer skills, including proficiency in email, file management, and navigating web-based platforms • Strong customer-service skills • Communication— Communicates clearly and professionally across all levels, including with clients and internal teams. Articulates questions and prioritizing tasks based on urgency. Utilizes email, messaging, web-based platforms, and video conferencing tools to communicate effectively and professionally. • Organization— Displays strong organizational skills which allow for frequent multi-tasking across multiple platforms while maintaining professionalism and a high-quality work product. Delegates tasks to the appropriate team member for handling. • Data Entry & Accuracy— Demonstrates strong attention to detail when entering, updating, and verifying data across various systems and formats. • Information Security Awareness— Displays an understanding of basic data privacy and file-sharing protocols to ensure secure handling of sensitive information. • Physical Requirements: Sitting for extended periods; Using hands/fingers for typing or data entry; Using a computer throughout the day; Clear verbal and written communication Benefits: Apply tot his job Apply To this Job