Experienced Sleep Therapy Customer Service Representative - Inbound Call Center Specialist at blithequark

Join blithequark, a National Leader in Home Medical Equipment and Patient Care

At blithequark, we're dedicated to helping patients lead more comfortable and productive lives by empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we're committed to providing high-quality medical products, services, and outstanding customer care. Our Sleep Central Inbound Call Center is a vital part of our operations, and we're seeking a dedicated Sleep Therapy Inbound Customer Service Representative to join our team.

About the Role

As a Sleep Therapy Inbound Customer Service Representative at blithequark, you'll be the first line of contact for CPAP resupply customers, providing expert assistance and support to ensure a seamless patient experience. You'll be responsible for new order intake, verifying patient demographics, and ensuring accurate product selection and utilization guidelines. You'll also provide basic sleep coaching, reinforce cleaning and routine equipment maintenance, and assist with basic mask fit issues.

Key Responsibilities

• Acts as patient advocate to resolve questions or concerns
• Collects patient information and inputs data into e-Intake
• Completes thorough verification for products and services
• Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Identifies and resolves problems in a timely manner
• Makes outbound calls as needed to collect patient data
• Manages all aspects of initial intake via high-volume inbound phone calls
• Processes related patient paperwork and ensures timely fulfillment of product orders
• Provides basic technical customer service assistance for CPAP equipment
• Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input

Essential Qualifications

To succeed in this role, you'll need:

• A high school diploma or GED equivalent
• One to three years of related prior work experience in a team-oriented environment
• Experience in the medical field and administrative record management
• A strong customer service background
• Basic computer and internet skills, with the ability to type accurately
• A valid driver's license in your state of residence with a clean driving record (when applicable)

Preferred Skills and Knowledge

While not required, the following skills and knowledge will be a plus:

• Knowledge of billing reimbursement and insurance policies and requirements
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Medical billing practices
• Medical terminology

Skills and Competencies

To excel in this role, you'll need to:

• Effectively communicate in English, both orally and in writing
• Be helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of instructions in different communication mediums
• Maintain confidentiality and practice discretion when handling sensitive information
• Multi-task with attention to detail
• Be self-motivated, organized, and able to manage your time effectively
• Work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Sleep Therapy Inbound Customer Service Representative, you'll have opportunities to:

• Develop a deep understanding of sleep therapy and CPAP equipment
• Improve your customer service and communication skills
• Work with a talented team of professionals who are passionate about patient care
• Take advantage of ongoing training and development programs

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a Sleep Therapy Inbound Customer Service Representative, you'll:

• Work from home after successful completion of in-office training and meeting expectations with management approval
• Enjoy a flexible schedule with regular working hours (Mon-Fri, 8:30am-5pm)
• Be part of a dynamic team that's dedicated to making a difference in patients' lives

Compensation and Benefits

We offer a competitive compensation package, including:

• A starting pay rate of $15.50 per hour, with a monthly bonus program opportunity and potential unlimited earnings
• A comprehensive benefits package, including medical, dental, and vision insurance, 401(k), life insurance, and disability
• Generous paid time off and paid holidays
• Employee discount program and employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement and telephone reimbursement (when applicable)

Conclusion

If you're a dedicated and compassionate customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Sleep Therapy Inbound Customer Service Representative, you'll play a vital role in ensuring that our patients receive the best possible care and support. Join our team today and make a difference in the lives of others!

blithequark is an equal opportunity employer, committed to recruiting, employing, training, promoting, and compensating employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment.