Expert Success and Customer Service Representative - Technical Product Support Specialist at blithequark

Join the blithequark Team: Revolutionizing Customer Experience in the World of Consumer Brands

At blithequark, we're passionate about connecting influential everyday experts with hundreds of the world's most respected consumer brands. Our platform empowers these experts to share their knowledge, build trust, and drive sales. We're proud to have cultivated a community that embodies our core values: authenticity, drive, and boldness. As a key member of our Expert Success Team, you'll be instrumental in delivering exceptional customer experiences, fostering strong relationships, and driving business growth.

About the Role: Expert Success and Customer Service Representative

We're seeking a highly skilled and motivated Expert Success Representative/Customer Service Representative to join our growing team. As a Technical Product Support Specialist, you'll provide top-notch support to our experts, resolving issues with enthusiasm and efficiency. If you're driven, passionate about delivering exceptional customer experiences, and thrive in a fast-paced environment, this role is tailored for you.

Key Responsibilities:

• Provide best-in-class support to experts, resolving issues and addressing concerns in a timely and efficient manner.
• Help experts understand the features and benefits of blithequark's platform, enhancing their ability to make informed recommendations.
• Collect and report feedback from experts to continuously improve our offerings and their experience.
• Effectively communicate via telephone, live chat, and email to educate Experts about products and services.
• Ensure Expert satisfaction by responding quickly and accurately to problems, concerns, or needs.
• Build and maintain strong relationships with a diverse group of experts, ensuring they feel valued and understood.
• Facilitate and grow new Expert sign-up, driving business growth and expansion.
• Administer internal support tools and development projects, contributing to the team's success.
• Serve as the voice of the experts within the organization, advocating for changes that enhance their experience and engagement.

Essential Qualifications:

• Strong oral and written communication skills, with the ability to interact with diverse groups of technical and non-technical people.
• Strong technical aptitude and the ability to type 65 wpm plus, with a keen interest in working in a creative, fast-paced environment.
• Creative problem-solving skills, with a proactive and self-motivated approach.
• Strong internet skills and proficiency with MS Office, with excellent organizational skills and attention to detail.
• Ability to multitask and work in a dynamic environment, with a strong commitment to delivering exceptional customer experiences.

Preferred Qualifications:

• 2-3 years of customer service and support work experience, preferably in a technical product environment.
• Bachelor's degree or pursuing, with a strong academic background and a passion for continuous learning.

Skills and Competencies:

To succeed in this role, you'll need to possess a unique blend of skills and competencies, including:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with experts and internal stakeholders.
• Strong technical skills, with the ability to learn and adapt to new technologies and platforms.
• Creative problem-solving and analytical skills, with a proactive and solution-focused approach.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• A customer-centric mindset, with a passion for delivering exceptional customer experiences and driving business growth.

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to helping our team members grow and develop their skills. As an Expert Success Representative/Customer Service Representative, you'll have access to:

• Ongoing training and development programs, designed to enhance your skills and knowledge.
• Opportunities for career advancement, with a clear path for progression within the organization.
• A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture:

At blithequark, we're proud of our company culture, which is built on a foundation of authenticity, drive, and boldness. As a remote team member, you'll enjoy:

• The flexibility to work from anywhere in the United States, with a flexible schedule that allows you to balance work and personal life.
• A collaborative and supportive work environment, with regular team meetings and virtual social events.
• A culture that values innovation, creativity, and continuous learning, with opportunities to contribute to new initiatives and projects.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including:

• A hourly rate of $20/hour, with opportunities for career advancement and salary growth.
• A comprehensive benefits package, including medical, dental, vision, FSA, life insurance, and long-term disability.
• Paid maternity and paternity leave, with a commitment to supporting work-life balance.
• A 401K plan with company match, to help you plan for your future.
• The freedom to work from anywhere in the United States, with a flexible schedule that allows you to balance work and personal life.

Join the blithequark Team:

If you're passionate about delivering exceptional customer experiences, driven to succeed, and thrive in a fast-paced environment, we want to hear from you. Apply now to join our team as an Expert Success Representative/Customer Service Representative, and become part of a dynamic organization that's revolutionizing the world of consumer brands.

blithequark is an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.