**Experienced Customer Support & Sales Representative – Inbound Calls & Chat Support – Contract to Hire Opportunity at blithequark**

Are you a customer-focused individual with a passion for delivering exceptional service and driving sales growth? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic support team at blithequark as a Customer Support & Sales Representative. This contract-to-hire opportunity offers a unique chance to develop your skills, build a strong network, and contribute to the success of a leading organization. **About blithequark** blithequark is a forward-thinking company that has revolutionized the way businesses operate in the steel manufacturing industry. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as a trusted partner and employer of choice. As a member of our support team, you will be part of a collaborative and dynamic environment where creativity, enthusiasm, and expertise come together to drive results. **Responsibilities** As a Customer Support & Sales Representative at blithequark, you will play a critical role in delivering exceptional customer experiences and driving sales growth through inbound calls and chat support. Your key responsibilities will include: * Responding to inbound calls from existing customers regarding sales inquiries, product information, and complaints in a timely and professional manner. * Providing solutions to customer concerns and escalating complex issues when necessary, ensuring that customer satisfaction is consistently met or exceeded. * Managing the support chatbot using HubSpot to ensure timely and accurate responses, enhancing the overall customer support experience. * Processing orders, tracking customer inquiries, and following up on pending issues to ensure seamless customer interactions. * Collaborating with other team members to enhance the customer support experience, share best practices, and drive continuous improvement. * Maintaining a positive and professional demeanor while addressing customer needs, even in challenging situations. **Requirements** To succeed in this role, you will need: * Previous experience in customer support or sales, with a proven track record of delivering exceptional customer experiences and driving sales growth. * Familiarity with HubSpot for managing chatbot and customer interactions, with a strong understanding of its features and capabilities. * Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner. * Ability to handle difficult situations with patience and professionalism, maintaining a positive and respectful tone. * Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines. * Availability to work between 8:30 PM PST and 4:00 PM PST, with flexibility to adapt to changing business needs. **Preferred Qualifications** While not required, the following qualifications will be highly valued: * Experience with CRM tools, especially HubSpot, with a strong understanding of its features and capabilities. * Knowledge of the steel manufacturing industry, with a passion for staying up-to-date on industry trends and developments. * Proven ability to work in a fast-paced environment, with a strong focus on customer satisfaction and sales growth. **Skills and Competencies** To excel in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders. * Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues. * Ability to work independently and as part of a team, with a strong focus on collaboration and continuous improvement. * Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines. * Adaptability and flexibility, with a strong ability to adapt to changing business needs and priorities. **Career Growth Opportunities and Learning Benefits** As a member of our support team at blithequark, you will have access to a range of career growth opportunities and learning benefits, including: * Ongoing training and development programs, designed to enhance your skills and knowledge in customer support and sales. * Opportunities to work on high-profile projects and initiatives, with a strong focus on innovation and customer satisfaction. * Collaborative and dynamic work environment, with a strong focus on teamwork, continuous improvement, and employee growth. * Competitive compensation and benefits package, with a strong focus on employee satisfaction and well-being. **Work Environment and Company Culture** At blithequark, we pride ourselves on our collaborative and dynamic work environment, where creativity, enthusiasm, and expertise come together to drive results. Our company culture is built on a strong foundation of: * Respect and empathy, with a focus on building strong relationships with customers, colleagues, and stakeholders. * Innovation and continuous improvement, with a strong focus on staying ahead of the curve and driving business growth. * Employee growth and development, with a strong focus on training, mentorship, and career advancement. * Work-life balance, with a flexible and adaptable work environment that supports the needs of our employees. **Compensation, Perks, and Benefits** As a member of our support team at blithequark, you can expect a competitive compensation and benefits package, including: * Competitive hourly rate, with opportunities for overtime and bonuses. * Comprehensive benefits package, including health, dental, and vision insurance. * Paid time off, including vacation, sick leave, and holidays. * Flexible work arrangements, including remote work options and flexible hours. * Access to ongoing training and development programs, designed to enhance your skills and knowledge in customer support and sales. **Conclusion** If you are a motivated and customer-focused individual with a passion for delivering exceptional service and driving sales growth, we invite you to join our dynamic support team at blithequark. This contract-to-hire opportunity offers a unique chance to develop your skills, build a strong network, and contribute to the success of a leading organization. Apply now to take the first step towards a rewarding and challenging career with blithequark! Apply for this job