Experienced Customer Service Representative - Remote Opportunity in Maine at blithequark

Join blithequark's Award-Winning Customer Service Team

Are you a people person with a passion for delivering exceptional customer experiences? Do you have a knack for engaging in meaningful conversations and helping others? If so, blithequark is looking for you to join our dynamic customer service team as a full-time Customer Service Representative. As one of the fastest-growing e-commerce retailers in the pet industry, we're committed to providing top-notch service to our customers, and we're seeking talented individuals to help us achieve this goal.

About blithequark

At blithequark, we're revolutionizing the pet industry with our innovative approach to customer service and e-commerce. Our team is made up of passionate individuals who are dedicated to delivering exceptional experiences for our customers and their pets. As a Customer Service Representative, you'll be part of a talented team that's committed to making a difference in the lives of pet owners across the country.

Key Responsibilities

• Engage directly with customers via phone, email, or chat to provide assistance with a range of topics, from product inquiries to order issues and returns.
• Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.
• Operate with empathy, kindness, and patience to provide a positive customer experience, even in challenging situations.
• Utilize active listening skills to understand customer concerns and respond in a clear and concise manner.
• Collaborate with teammates and other departments to ensure seamless issue resolution and provide feedback to improve processes.
• Adapt to changing business needs and priorities, and be flexible with your schedule to meet the needs of the team.
• Maintain confidentiality and handle sensitive information with discretion.

Essential Qualifications

• 2+ years of customer service experience in a fast-paced environment.
• Excellent communication skills (written, verbal, and listening) - demonstrated through a written assessment.
• Fluency in both Canadian French (Quebecois) and English.
• Ability to multi-task and perform well under pressure.
• Proficiency in using computers and navigating multiple systems and applications.
• High school diploma or equivalent required.
• Ability to pass a background check.

Preferred Qualifications

• Previous experience in a remote or work-from-home environment.
• Knowledge of the pet industry or e-commerce.
• Experience with customer relationship management (CRM) software and other customer service tools.

Technical Requirements

• A dedicated workspace with a reliable wired, high-speed internet connection (30 Mbps+ download speed/ 10Mbps+ upload speed).
• A work area that is free from distractions and background noise.
• A computer, monitor, keyboard, mouse, headset, and webcam will be provided by blithequark.
• A cell phone or tablet that can be used for two-factor authentication through Okta Verify.

What We Offer

At blithequark, we're committed to empowering our customer service team to become their best. Here's what you can expect:

• Competitive wages: Starting wage is $15.50/hour, with opportunities for growth and development.
• Ongoing training and development: You'll receive comprehensive training and ongoing support to help you succeed in your role.
• A collaborative and inclusive culture: We're a diverse team that values different perspectives and backgrounds.
• Opportunities for growth: We're committed to helping our team members grow and develop their skills.
• Comprehensive benefits: Medical, dental, and vision insurance, 401(k), and more!
• A fun and rewarding work environment: You'll be part of a team that's passionate about making a difference in the lives of pet owners.

Why Join blithequark?

At blithequark, we're not just looking for customer service representatives - we're looking for people who are passionate about delivering exceptional experiences and making a difference in the lives of others. If you're a motivated and empathetic individual who is looking for a challenging and rewarding role, we want to hear from you!

As a Customer Service Representative at blithequark, you'll have the opportunity to work with a talented team that's dedicated to delivering exceptional customer experiences. You'll be empowered to take ownership of your work, develop your skills, and grow with our company. If you're ready to join a dynamic team that's making a difference in the pet industry, apply now!

blithequark is an equal opportunity employer and values diversity and inclusion. We welcome applications from individuals with different backgrounds, experiences, and perspectives.

If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact us.

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