Experienced Full Stack Customer Service and Sales Representative - Retention Specialist for Home Security Solutions at Blithequark

Join the Team at Blithequark: Where Purpose Meets Profession

Blithequark has been a beacon of safety and security since 1874, pioneering innovative solutions to protect lives and valuables. As the leading smart home security provider in the U.S., we're dedicated to helping families, businesses, and communities feel secure and connected. Our mission is clear: we help save lives for a living. If you're looking for a career that makes a real impact, join our team today and be part of a family that shares your values.

About the Role: Remote Customer Service/Sales Representative - Retention Specialist

In this critical role, you'll serve as a Retention Specialist, working closely with customers who wish to cancel their Blithequark services. Your expertise in problem-solving, customer service, and sales will help retain customers, drive growth, and deliver an award-winning experience that fosters brand loyalty. You'll handle a high volume of incoming calls, proactively identifying opportunities to recommend long-term solutions that meet customers' needs.

Key Responsibilities:

• Utilize customer service and sales experience to address customer concerns and provide solutions.
• Retain customers by re-selling them on the value of Blithequark services and products.
• Handle escalated calls with care, empathy, and professionalism, de-escalating situations and providing multiple offers to resolve concerns.
• Leverage exceptional problem-solving skills to quickly identify the cause of cancellation requests and negotiate solutions.
• Maintain knowledge of Blithequark policies, products, services, and systems, as well as the wireless industry and competitors.
• Multitask and use various tools to retain customers, including negotiating rates, crediting billing errors, and selling additional equipment.

What We Offer: A Culture of Growth and Development

At Blithequark, we're committed to creating a culture of career advancement, inclusivity, and fun. Here are just a few benefits you can expect:

Career Growth Opportunities:

• Development programs to help you achieve your personal and professional goals.
• Opportunities for career advancement within the company.
• Training and onboarding programs to ensure your success.

Work Environment and Culture:

• Inclusive and engaging work environment that values diversity and promotes teamwork.
• Flexible work arrangements, including remote work options.
• Access to cutting-edge technology and tools to support your work.

Compensation and Benefits:

• Competitive hourly rate of $18.00, increasing to $21.00 after 180 days of employment.
• Full benefits package, including medical, dental, vision, and 401(k) with employer matching.
• Paid vacation time, tuition reimbursement, and employee referral bonuses.

Requirements and Qualifications

Essential Qualifications:

• 2+ years of sales experience, with a focus on customer retention and sales.
• 2+ years of call center customer service/sales experience.
• High school diploma, GED, or some college experience.
• Ability to work in a fast-paced environment with multiple screens and programs open.
• Experience with sales, customer retention, and customer experience.

Preferred Qualifications:

• Knowledge of the wireless industry and competitors.
• Experience with contract interpretation and communication of terms and conditions.
• Strong negotiation and problem-solving skills.

Training and Onboarding

This role requires onsite training at our Wichita, KS office for 8-12 weeks. During this time, you'll receive daily support from our training and onboarding teams to ensure your success. Our training program focuses on product knowledge, selling/saving, competition, and systems training, equipping you to meet and exceed your sales targets.

Schedule and Work Arrangements

Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off. This role requires a private, undisturbed workspace with high-speed internet (DSL, Cable, or Fiber) and the ability to hardwire via ethernet.

Why Choose Blithequark?

At Blithequark, we're more than just a company – we're a community of individuals united by a noble purpose: to help save lives for a living. We're committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. Join us today and be part of a team that makes a real impact in the lives of our customers.

Don't miss this opportunity to join our team and start making a difference. Apply now and take the first step towards a rewarding career at Blithequark!