Experienced Patient Care Customer Service Representative - Evenings & Weekends REMOTE at Blithequark

Join the Blithequark Team: Delivering Exceptional Patient Care from the Comfort of Your Home

Blithequark is a national leader in providing life-enhancing medical equipment and services, empowering patients to manage their health and treatment from the comfort of their own homes. With a presence across 45 states and hundreds of locations, we are dedicated to delivering high-quality products and outstanding customer care. We are seeking a compassionate and detail-oriented Patient Care Customer Service Representative to join our Sleep Central After Hours Call Center team, working remotely from the comfort of your own home.

About Blithequark

At Blithequark, we are passionate about helping patients lead more comfortable and productive lives. Our comprehensive range of medical products and services includes ventilators, oxygen therapy, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We pride ourselves on our commitment to exceptional customer care, and our team of dedicated professionals works tirelessly to ensure that every patient receives the support they need.

Job Summary

As a Patient Care Customer Service Representative, you will play a critical role in delivering exceptional patient care and support. You will be responsible for contacting patients regarding the delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. This is a 100% remote opportunity, and you will have the flexibility to work from home and enjoy a better work-life balance.

Key Responsibilities

• Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
• Obtain medically necessary documentation and process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients as needed
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete and perform other duties as assigned

Requirements and Qualifications

To be successful in this role, you will need:

• A high school diploma or GED equivalent
• Experience in the medical field and administrative record management
• A strong customer service background and excellent communication skills
• The ability to effectively communicate in English, both orally and in writing
• Helpful, knowledgeable, and polite demeanor with a positive attitude
• Interpretation of various communications (verbal, non-verbal, written, listening, and visual)
• Maintenance of confidentiality and practice of discretion and caution when handling sensitive information
• Knowledge of medical terminology
• Multi-tasking and attention to detail
• Accurate performance of simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organization, time-management, and deductive problem-solving skills
• The ability to work independently and as part of a team

Work Environment and Schedule

This is a 100% remote opportunity, and you will have the flexibility to work from home. You will be required to:

• Work five days a week, including every Saturday and Sunday
• Work three evening shifts during weekdays, starting at or after 4:00 pm Central time
• Live in the US and within 60 miles of any Blithequark location

What We Offer

At Blithequark, we are committed to providing our employees with a comprehensive benefits package, including:

• Competitive salary of $16 per hour, plus a quarterly bonus opportunity
• 401(k) plan
• Medical, dental, and vision insurance
• Life insurance and disability benefits
• Generous paid time off and paid holidays
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable)
• Telephone reimbursement (when applicable)

Career Growth and Learning Benefits

At Blithequark, we are committed to the growth and development of our employees. We offer:

• Ongoing training and support to ensure your success in the role
• Opportunities for career advancement and professional growth
• A collaborative and dynamic work environment that encourages learning and innovation

Why Join Blithequark?

At Blithequark, we are passionate about delivering exceptional patient care and support. We offer a unique opportunity to work from home and enjoy a better work-life balance, while making a meaningful difference in the lives of our patients. Our team is dedicated to providing high-quality products and services, and we are committed to the growth and development of our employees.

How to Apply

If you are a compassionate and detail-oriented individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to providing a work environment that is inclusive and respectful of all employees, and we prohibit discrimination on the basis of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws.