Experienced Customer Service Representative - Remote Opportunity in Manufacturing or Aerospace Industry with Competitive Pay and Comprehensive Benefits at Blithequark

Job Summary

Blithequark is seeking a highly skilled and experienced Customer Service Representative to join our team remotely. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers in the manufacturing or aerospace industry. If you have a passion for delivering outstanding customer experiences, are self-motivated, and have excellent communication skills, we encourage you to apply for this exciting opportunity.

About Blithequark

Blithequark is a leading organization dedicated to providing top-notch products and services to our customers. Our company culture is built on a foundation of respect, integrity, and teamwork. We value our employees and strive to create a work environment that is engaging, challenging, and rewarding. Our goal is to provide our customers with exceptional service, and we are committed to fostering a culture of continuous improvement and learning.

Responsibilities

• Provide customers with pricing, delivery, and product information in a timely and accurate manner.
• Respond to customer inquiries, resolve issues, and perform other marketing tasks such as promoting and selling products, and processing or confirming sales.
• Monitor and address commercial requirements on customers' portals and forward quality and technical needs to the appropriate department.
• Make and receive phone calls that are non-routine and may require deviation from standard procedures.
• Address customer questions, comments, or complaints while adhering to established guidelines.
• Prepare responses to customers in the required format.
• Serve as a liaison between customers and various departments within the company.
• Maintain records and assist in preparing required reports.
• Act as the company contact for customer returned Airborne/Warranty parts while adhering to established guidelines.
• Provide back-up relief for the company's receptionist and alternate coverage for job duties when other departmental co-workers are not present.
• Complete tasks promptly and ensure that output generally meets or exceeds expectations.
• Produce work that is accurate and rarely contains errors.
• Conduct oneself in a business-like and respectful manner.
• Adapt productively to changes and perform other essential tasks as assigned.
• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Process customer orders/changes/returns according to established department policies and procedures.
• Work closely with the credit department to resolve disputed credit items.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Partner with the sales team to meet and exceed customer's service expectations.
• Maintain a sound working knowledge of all markets and product conditions.
• Notify and assist buyers, operations, and sales support persons by communication of customer's needs and preferences.
• Maintain effective, professional relationships with customers, vendors, and fellow employees.
• Organize and provide assistance for special sales, promotions, seasonal items.

Requirements

Essential Qualifications:

• Applicant must be legally authorized to work in the U.S.
• Ability to effectively present information and respond to questions from co-workers and customers.
• Ability to interact effectively with various interrelated departments.
• Ability to gain extensive knowledge of the company's product lines and applications.
• Possess effective time management skills.
• Exhibit attention to detail.
• Maintain a continuous improvement mindset.
• Possess the availability, flexibility, and maturity to represent the company.
• Ability to sit for extended periods in front of a computer.

Preferred Qualifications:

• Manufacturing or aerospace industry experience.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office and customer relationship management (CRM) software.
• Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer

At Blithequark, we offer a comprehensive benefits package that includes:

• Competitive pay: $33-40/hour.
• 401K plan with company match.
• Donation-matching program.
• Employee events and activities.
• Employee referral program.
• Flexible schedules and work-from-home options.
• Flexible spending accounts.
• Free food and coffee.
• Game rooms and recreational activities.
• Gym memberships.
• Life insurance.
• Maternity/paternity paid leave.
• Medical, dental, and vision insurance.
• Mobile phone discounts.
• Paid holidays.
• Paid sick days.
• Performance bonus.
• Prescription drug coverage.
• Professional development opportunities.
• Retirement/pension plans.
• Vacation/paid time off.

Why Join Blithequark?

At Blithequark, we are committed to creating a work environment that is engaging, challenging, and rewarding. Our company culture is built on a foundation of respect, integrity, and teamwork. We value our employees and strive to provide opportunities for growth and development. If you are looking for a new challenge and want to join a team that is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Blithequark is an equal opportunities employer and welcomes applications from all qualified candidates.