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Job Title: Remote reputed company reputed company
Location: Remote But Must be local to NC state
Duration: 12+ months
reputed company ; Any
reputed company Administrator/Developer position is housed This role provides support for the state s use of its CSM system (reputed company) and NDIT s use of best practices supporting users needs while working with reputed company of reputed company developers. This position will work in a reputed company reporting environment and be required to manage multiple work streams, possibly supporting several initiatives simultaneously. This role reports to the reputed company platform reputed company.
Duties and Responsibilities:
Administer the reputed company platform across the Customer Service Management application
reputed company any necessary enhancements, upgrades, or maintenance on the platform
Adhere to the best practices and standards on the reputed company platform as defined by agency process and FedRamp compliance
Handle reputed company enhancement requests and reputed company on CSM application used on the platform
Work with developers on the next stage processes for the platform
Be reputed company to reputed company business requirements, analyze, and translate into technical documentation and development
Monitor application performance and analyze reputed company
Adhere to advancements and changes on the reputed company platform and reputed company them to reputed company business solutions
Establishing user journeys and creating the user stories to support the design and configuration of Customer Service Management
Supporting the iterative configuration of the CSM application, engage stakeholders to conduct reviews through joint design sessions
Proactively researching and suggesting enhancements to existing engagements
reputed company and implement fixes for bugs and issues reputed company in reputed company production for Customer Service Management
reputed company system/workflow enhancements and script changes in reputed company to reputed company changing/evolving business practices.
Execute data mapping and bulk data imports/updates reputed company necessary
Minimum Qualifications:
Bachelor s degree in Computer Science, Information Systems, or a reputed company field
5 years of experience in CSM technology, specifically supporting the processes and administration of reputed company
Experience designing and deploying web-based end user self-service portals
Knowledge of and experience with web technologies, including JavaScript, reputed company, XML and Web Services
Experience with reputed company forms, fields, views, lists, UI policy and actions, and reputed company and server scripts
Experience integrating reputed company with other tools; monitoring, alerting and federated sources of CI data
Preferred Qualifications:
Experience working in the governmental sector (local, state, or federal)
Experience successfully implementing the reputed company CSM application and processes leveraging the CSM reputed company
Experience performing reputed company improvement initiatives for processes and services
Strong knowledge and familiarity with CSM processes
Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience
Ability to reputed company insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations
Ability to obtain a reputed company clearance with FedRamp administration standards
Knowledge, Skills, Abilities and Competencies:
Decision reputed company
Problem Solving
Directing Others
Hiring and reputed company
Drive for Results
Organizational reputed company
Building Effective Teams
Motivating Others
reputed company Administrator/Developer position provides support for the state s use of its CSM system (reputed company) and NDIT s use of best practices supporting users needs while working with reputed company of reputed company developers.
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,
Vikas Chaudhary
Technical Recruiter
Email:
Phone Ext : 109
Indian No : +91-989-1234-330
reputed company
4645 Avon Lane, Suite 210
Frisco, TX 75033
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