Experienced Healthcare Customer Service Representative – Remote USA – Delivering Exceptional Patient Experiences and Igniting Your Career with blithequark

Introduction to blithequark and the Industry

Imagine being part of a dynamic team that brings humanity to business, making a real difference in people's lives. At blithequark, we're dedicated to delivering exceptional customer experiences in the healthcare industry. With a strong commitment to our purpose, team, and company culture, we've earned a Great Place to Work certification in the United States. As a Healthcare Customer Service Representative working remotely, you'll be the spark that brightens days and ignites your career with our award-winning employment experience.

About the Role

As a Healthcare Customer Service Representative, you'll be the difference between an average and exceptional customer experience. You'll bring your passion for helping others to recommend upgrades to health plans, conduct research, and provide answers to customers regarding general healthcare benefit and eligibility questions. Your strong product and brand knowledge will enable you to consult on products with compassion and find resolutions for customer issues with a smile.

Key Responsibilities

• Bring your passion and strong product and brand knowledge to recommend upgrades to health plans
• Conduct research and make outbound calls to provide answers for customers regarding general healthcare benefit and eligibility questions, enrollment status requests for new and existing members
• Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information
• Provide exceptional customer service, ensuring a positive experience for every customer interaction

What You Bring to the Role

To succeed in this role, you'll need:

• 6 months or more of customer service experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy
• High school diploma or equivalent
• Computer experience
• High-speed internet (> 15 mbps)
• A USB wired headset (or a compatible alternative)
• A smartphone or another device that runs IOS or Android (e.g., iPad) for daily log-in

Essential Qualifications

In addition to the above requirements, you'll need:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information with discretion

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Previous experience in the healthcare industry
• Knowledge of health insurance plans and benefits
• Experience with customer relationship management (CRM) software
• Bilingual or multilingual skills

What You Can Expect from blithequark

At blithequark, we're committed to supporting your career and professional development. You can expect:

• A supportive and inclusive culture that encourages giving back to the community
• A global team of curious lifelong learners guided by our company values
• Base wage range of $16 per hour plus performance bonus opportunities
• A healthy benefits package based on your position, which may include PTO, tuition reimbursement, health and wellness incentives
• Opportunities for career growth and advancement within the company

Career Growth Opportunities and Learning Benefits

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, to access to thousands of free courses to support your career growth, we've got you covered. Our blithequark community is here for you as one dynamic, global family.

Work Environment and Company Culture

At blithequark, we pride ourselves on our diverse and inclusive workforce. We aim to reflect the communities we serve, delivering amazing service and technology, as well as humanity. Our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength, enabling us to view things from different vantage points and bringing unique value to the table.

Compensation, Perks, and Benefits

In addition to a competitive base wage and performance bonus opportunities, you'll enjoy a range of perks and benefits, including:

• Flexible working hours and remote work arrangements
• Opportunities for professional development and career advancement
• Access to thousands of free courses to support your career growth
• A healthy benefits package based on your position

Conclusion

If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we want to hear from you. Join our dynamic team at blithequark and ignite your career as a Healthcare Customer Service Representative. Apply now and take the first step towards a rewarding and challenging career with a company that truly values its employees.