Experienced Associate Customer Service Representative for TRICARE Dental Program - Delivering World-Class Support to Military Families and Communities - blithequark

Introduction to blithequark and the TRICARE Dental Program

For over two decades, blithequark has proudly served the military community through its TRICARE Dental Program (TDP), providing dental benefits to 1.8 million active duty family members, National Guard and Reserve members, and their families. As a leader in dental healthcare, blithequark is committed to delivering exceptional customer service to those who serve our country. We are seeking dedicated and compassionate Associate Customer Service Representatives to join our team and make a meaningful difference in the lives of our military families and communities.

Job Overview

As an Associate Customer Service Representative at blithequark, you will play a vital role in delivering world-class customer service to our members, groups, providers, and brokers. Your mission will be to resolve customer inquiries and complaints in a timely and accurate manner, ensuring that our customers receive the highest level of support and care. This is a unique opportunity to work from home and be part of a team that is dedicated to making a positive impact on the lives of those who serve our country.

Key Responsibilities

• Resolve customer inquiries and complaints via written, telephonic, and face-to-face communication in a timely and accurate manner
• Prepare adjustments for services not properly processed, either systematically or by forwarding to the appropriate area for follow-up and resolution
• Meet all production, quality, and adherence standards, and attend all required training classes
• Elevate issues to the next level of supervision as appropriate, and maintain accurate records, including timekeeping records
• Perform other duties as assigned or requested, and demonstrate a willingness to work as a team member and report to work on a regular and timely basis

Qualifications and Requirements

To be successful in this role, you will need to possess a combination of education, experience, and skills that align with our requirements. The minimum qualifications include:

• High School Diploma or GED required for all levels
• 1-2 years of customer service experience in a call center preferred, with healthcare customer service experience strongly preferred
• Due to Department of Defense (DoD) contract requirements, the incumbent who fills this position must be a US citizen and must also pass a background check

Preferred qualifications include:

• Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards
• Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally
• Ability to take direction and navigate through multiple systems simultaneously
• Ability to maintain composure under stressful and fast-paced conditions
• Strong written and verbal communication skills, and the ability to communicate complex information in a simple, customer-facing way

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
• Strong problem-solving and analytical skills, with the ability to resolve complex customer issues
• Ability to work independently and as part of a team, with a strong focus on customer satisfaction and quality
• Proficiency in Microsoft Office and other software applications, with the ability to learn new systems and technologies

Career Growth and Development Opportunities

At blithequark, we are committed to the growth and development of our employees. As an Associate Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive training programs to help you develop your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment that encourages learning and development
• Recognition and reward programs to recognize your achievements and contributions

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on a foundation of respect, integrity, and compassion, and we are committed to creating a workplace that is inclusive and welcoming to all employees. As an Associate Customer Service Representative, you will be part of a team that is dedicated to making a difference in the lives of our customers and communities.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation and benefits package that includes:

• A competitive salary and bonus structure
• Comprehensive health and dental insurance
• 401(k) retirement savings plan with company match
• Paid time off and holidays
• Opportunities for career advancement and professional growth

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As an Associate Customer Service Representative, you will play a vital role in supporting our military families and communities, and you will be part of a team that is dedicated to making a positive impact on the lives of those who serve our country. Don't miss this opportunity to join our team and start making a difference today!